The Arizona Corporation Commission has ordered an increase in the AZ Universal Service Fund surcharge. This increase will be reflected on future invoices. For more information please see: PDF.

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CellularOne is not only the company Leading the Cellular Evolution, it is also a great place to work!

We offer an extremely competitive and comprehensive benefits package, with a very generous 90/10 Health Insurance Plan, to include Medical, Dental, Vision, Company Paid Life Insurance, a 401K Plan with Company Matching, Personal Leave Time, Paid Holidays, an Optional (Employee Paid) Short Term & Long Term Disability Plan, along with a great environment for growth, training and advancement.

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1500 South Mountain Road
Show Low, AZ 85901






Sales Field Representative

The Sales Field Representative position demands honesty and integrity as financial transactions are performed on-site with little direct supervision. The Sales Field Representative must have a thorough understanding of all available phone, tablet, internet devices, and accessory inventory, along with phone plan, plan features, and data plan offerings, in order to provide the customer with the appropriate products and services. Daily, evening and weekend shifts are required and a varied weekly work schedule. As with all positions at CellularOne, the Field Representative must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Activation of pre-paid, post-paid, renewals, and data plans
  • Weekly and monthly customer follow-up to keep customers current on their bills, and resolve potential concerns.
  • Provide quality customer service to all current and prospective Cellular One customers, which includes:  plan, handset, tablet, data, and feature knowledge
  • Responsible to acquire expertise on all handsets, tablet and phone accessories, as well as phone plans, data plan, and plan features.
  • Meeting or exceeding monthly company sales targets, in adherence to the Policy (Sales Goals – Chargebacks)
  • Ensure correct daily cash balancing and deposits of the Sales Field Representative’s assigned drawer to accurately maintain financial records for the Accounting Department
  • Adhere to an assigned work schedule, while being conscious of minimizing overtime, including clocking in and out via our time keeping system
  • Assist the Cellular One Store Supervisor in performing weekly and monthly inventory counts, in which the Sales Field Representative will be held accountable for all store inventory
  • Assist the Cellular One Store Supervisor in confirming that all marketing collateral is current and up to date.
  • Use the 6 Steps of a Sale & maintain current customer base as well as to attract new customers
  • Other duties as requested by Cellular One Sales Managers
  • The Sales Field Representative must initially fully complete all Cellular One Customer Sales Contracts, with accurate contact information, to include:  correct billing address, correct physical address, with signatures, initials and dates
    • Cellular One Subsidized Sales Contracts must include proof of subsidized qualifications


Previous retail Sales or Customer Service experience preferred. Excellent interpersonal and organizational skills required. Computer data entry skills preferred.

Working Conditions/Physical Activity Level/Manual Dexterity

  • Requires lifting up to 10 pounds, stooping and bending, with light physical activity.

Store Supervisor

The Store Supervisor monitors the performance of the Sales Agents to ensure adherence to our Sales Performance Standard, and company policies and procedures.  Additional responsibilities include, but are not limited to, the following:

  • Supervision of all Sales Agents
  • Monitor and manage daily sales activity with daily contact with the D.M.’s
  • Ensure efficient and timely processing of all paperwork, deposits or intradepartmental reporting functions
  • Handle all customer escalations in a positive manner
  • Perform weekly and monthly inventory counts being held accountable for any missing items. 
  • Perform daily, weekly and monthly store checks using the Weekly Store Checklist provided
  • Reporting on Weekly Checklist as outlined by the District Manager
    • Providing Weekly Checklist paperwork to District Manager including: Safeguarding of company funds, Inventory Counts and Control, Personnel issues, Contract issues & CostGuard, RedKnee, ADP issues, Scheduling, tardiness and PLT paperwork
    • Confirms all marketing collateral is current and up to date. Responsible for all collateral and marketing materials in the store, so they are current and in good appearance
    • Store Supervisors are required to complete Checklist weekly
    • Store Supervisors are required to complete One on One’s weekly
  • Use the 6 Steps of a Sale & maintain current customer base as well as to attract new customers
  • Requires some travel from designated location to other locations
  • Sales agent training on all processes and procedures, including cash balancing, forced balancing, and money counting
  • ADP monitoring and submission, including
    • Monitoring on daily and weekly time keeping inputs
    • Submission by Store Supervisors on schedules, PLT and OT to District Manager
    • View ADP and reports prior to payroll cutoff
    • Responsible to reach out to any Chamber of Commerce in their areas and act as the liaison between the Chamber and Cellular One
  • Responsible for all Sponsorship’s in their area by recommending and facilitating the events in their markets 
  • Additional responsibilities as outlined by the D.M. or Manager of Retail Sales


1 year of CellularOne Sales experience preferred.   Retail, Clerical/Office Management skills required.  Retail Sales experience required.  Excellent interpersonal and organizational skills required.  This position requires basic computer skills.

Work Scheduled Hours

This position may require overtime and weekend activities.

RF Technician

RF Technician

The RF Technician position requires an understanding of the Cellular One Ericsson GSM/EDGE, UMTS/HSPA and LTE systems.         This position requires a productive working relationship with RF Engineers, Switch and Field Technicians. This position also requires actions and behaviors that promote a positive, supportive working environment at all times.  Additional responsibilities include, but are not limited to the following:


  • Drive testing for collection of data for troubleshooting, statistical analysis and support mapping
  • Comparison drive testing
  • Post-processing and analyzing of DT data
  • Generation of monthly reports
  • Daily KPI reports
  • Verification and integration of new and existing sites
  • Simple troubleshooting of site performance issues using KPI reports
  • Set up and perform Transmitter test for new site propagation characteristics
  • Bi-annual BSC reports for Accounting department
  • Assist RF Engineer on Implementations
  • Educate customer service on basic RF principles
  • Willing to work long hours
  • Maintain drive test equipment
  • Other duties as assigned


  • Effective oral and written communication skills; must be able to communicate effectively to all levels management in an organization. Ability to work independently and effectively cooperatively with others. Supports and helps team members to meet goals. Ability to set clear goals/direction and gather the necessary support from team members to ensure that these goals are met/followed
  • Must demonstrate ability to perform and respond well in crisis situations
  • Customer Service Skills
  • Travel required
  • Current Driver’s License
  • Must have and maintain a clean driving record


Software Knowledge:


Good understanding of GSM/EDGE, UMTS/HSPA, LTE networks
Quick learner
Computer literate/MS Office experience
Strong communication skills
Team player

ZK Sam
Ericsson ENIQ
MapInfo is a plus
Microsoft Office