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CellularOne is not only the company Leading the Cellular Evolution, it is also a great place to work!

We offer an extremely competitive and comprehensive benefits package, with a very generous 90/10 Health Insurance Plan, to include Medical, Dental, Vision, Company Paid Life Insurance, a 401K Plan with Company Matching, Personal Leave Time, Paid Holidays, an Optional (Employee Paid) Short Term & Long Term Disability Plan, along with a great environment for growth, training and advancement.

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CellularOne

1500 South Mountain Road
Show Low, AZ 85901

Tel:

1-866-278-4802

Fax:

928-532-2584

Email:

HumanResources@cellularoneaz.com

Field Construction I Technician

The Field Construction I Technician position requires working with a field construction technician team and/or working alone and unsupervised and therefore this individual must be self-motivated and disciplined. 

The Field Construction I Technician must have the ability to learn the basic understanding of the construction and operation of a cell site and cell site equipment and must be able to coordinate efforts related to the construction and operation of cell site and cell site equipment with other members of the field team. 

The Field Construction I Technician position requires job duties outside of the normal Monday through Friday work week of 8:00 to 5:00, including before and after-hours, night work, weekends, holidays and most days out of town and overnight.

The Field Construction I Technician position includes climbing various types of towers, working on roof tops and in confined spaces. 

The Field Construction I Technician position requires working outside most of the time and in extreme conditions, which could include extreme cold, extreme heat, heavy rain, hail, snow etc.  The position requires reaching with hands and arms, climbing and balancing as well as kneeling, stooping, crouching, crawling. The position requires lifting up to 100 pounds and/or carrying material about 20% of the time.  The position requires manual dexterity sufficient to reach/handle items and work with the fingers. The work environment may be improperly illuminated at times and also requires close vision, distance vision, color vision, peripheral vision, depth perception, ability to focus. 

This position requires actions and behaviors that promote a positive, supportive working environment at all times.  

Education/Experience:

  • Completed High School or GED equivalent.

Qualifications:

  • Must have a good driving record
  • Must be able to work in various climates
  • Must be able to work in the field for week long outings
  • Must be able to work an on-call schedule
  • Must be physically and mentally able to climb various types of towers
  • Must have strong communication and organizational skills

Preferred

  • General construction experience
  • Heavy equipment operation experience
  • Proficient in using lap top and operating Microsoft programs

Field Engineer III

This position is responsible for the proper operation of a large group of Network elements. Duties in support of interdepartmental objectives, to include preventative and remedial maintenance, installation, optimization, building and ground upkeep, and integration of network hardware and interconnect facilities. This activity requires ability to troubleshoot site problems using specifications, drawings, plans, schematics, manuals, and tech support help lines. Position requires working alone and unsupervised and there for this individual must be self-motivated/disciplined. Job duties are outside of the normal Monday through Friday work week of 8:00 a.m. to 5:00 p.m., including before and after-hours, weekends, and holidays. Field Engineer III must have a thorough understanding of the operation of CellularOne cell site equipment and be able to coordinate efforts with other members of the field team. This position requires installation responsibilities related to the site equipment. A clean driving record and a valid driver’s license are required and must be maintained to comply with company insurance policy. This position requires actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Install, maintain, and upgrade cell site, microwave, DC power systems, and all other assigned equipment in an efficient and timely manner and to company standards
  • Maintain assigned Company Vehicle as required. To include Lube, Oil, and Filter, and any other issues.
  • Must have a working knowledge of TCP/IP, LAN/WAN, and Network Protocols   
  • Basic working knowledge of generators
  • Plan and facilitate in disaster recovery efforts of the network
  • Performance of basic drive tests at cell sites to include call quality and handoffs
  • Call test new installation from each radio/carrier per sector
  • Deploys to sites as needed for troubleshooting and network restoral activities
  • Investigate and report back to engineering any call quality and handoff issues on the network
  • Preform on-call duties as scheduled by the Field Operations Manager or Lead Field Engineer as follows:

-        Be ready to respond to any outage as necessary

-        Must be in CellularOne coverage area

-        Must be void of impaired substances 

  • Create trouble tickets with vendors as needed to resolve network issues
  • Resolution of customer complaints as they apply to technical issues
  • Work effectively and efficiently with equipment vendors
  • Compete daily job assignments as outlined by the Field Operations Manager or Lead Field Tech Engineer
  • Keep records up to date using trouble ticket and preventive maintenance systems
  • Keep Inventory of sites and assigned warehouses up to date and use the inventory system to properly move equipment to and from sites
  • Ability to lead technical project involving a larger team
  • Ability to provide instruction and training (mentor) others on cell site equipment, maintenance procedures, and processes
  • Repair and replacement of waveguide and IF lines. To include changing out connectors and lines. Using test equipment to sweep and troubleshoot with available test gear.
  • Respond to power outages and hook up portable generators to keep up network reliability
  • Fill in as Lead Field Engineer when requested. Which includes Supervisor on call and other duties of the Lead Field Engineer as requested
  • Other duties as required or assigned

Education/Experience:

  • Two to four year electronics degree or electronics certification from an accredited school or military equivalent. Three to five years verifiable experience with wireless carrier.

Qualifications:

  • Four years preferred verifiable experience with wireless carrier
  • Proficient computer and software knowledge (i.e. Microsoft Office Suite, Email, ect)
  • Certification in Cellular Base Station (BTS) Equipment
  • Advanced level of understanding of telecommunications systems
  • Proficient use of electronic test equipment for cellular communications (i.e. Multi-meter, T-1 test equipment, Ethernet test equipment, wave guide test equipment, ect)
  • Advanced understanding of microwave systems, trouble shooting
  • Strong communication and organizational skills required
  • Advanced understanding of AC and DC power systems installation and trouble shooting
  • Understanding of fiber optics
  • Advanced knowledge of microwave and data backhaul

Preferred:

  • Cellular tower climbing is a plus but is not required

Work Schedule/Hours:

  • Job requires flexible work schedule outside the normal Monday through Friday work week, including before and after-hours, weekends and holidays.
  • May attend meetings, which could involve some overtime, nights, and/or holidays
  • Must be able to work an on-call schedule                                                                                            

Work Environment/Conditions:

Employee will be working outside in wet humid and extreme cold and/or extreme hot conditions occasionally. Employee will work in high, precarious places occasionally. Position requires reaching with hands and arms, climbing or balance and kneeling, stooping, crouching, and crawling. Outdoors exposed to changing weather conditions (rain, snow, wind, etc.). Employee is required to lifting up to 100 pounds. Lifting or carrying about 20% of the time. Some of the work day will be in improperly illuminated or awkward and confining spaces. Job requires moderate physical activity somewhat strenuous of a primarily product/technical nature. Job requires manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials. Job requires close vision, distance vision, color vision, peripheral vision, depth perception, and ability to focus

Systems Administrator I - IT (2 openings) - Sunstate

Job Description Summary: 

The Systems Administrator I position requires a good basic understanding of all computers, laptop and peripheral hardware, Microsoft XP and 2000 Pro operating systems and the Microsoft Office suites OfficeXP and Office2003. The Systems Administrator I must have a good understanding on how to configure computers, printers, peripherals, 3rd party software, and network connections and how troubleshoot basic computer hardware, operating system, software, network and computer peripheral problems and issues on all computer related devices, desktops, and laptops. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. The Systems Administrator I will assist the Systems Administrator II in handling all office and remote location computer, computer peripherals, phone / DSL issues. The position may require travel, overnights and overtime. Relies on limited experience and judgment to plan and accomplish goals. Will performs a variety of tasks. Works under general supervision and reports directly to the Systems Administrator Manager

Primary Duties and Responsibilities:

·       Proactively suggest ways of improving system stability, availability, performance and reliability

·       Provide Subject Matter Expertise in a core functional Application Support Discipline (Message Processing, Mediations, Provisioning, Billing, Web, Middleware, Retail Activation Systems, Payment Processing, etc…)

·       Ability to prioritize and resolve multiple complex and critical issues.

·       Forecasts and plans for supporting both applications functionality and capacity requirements in a rapidly growing, changing and complex environment.

·       Protect and insure the stability of the operational systems as well as maintain the integrity of the data they contain

·       Assist in determining the impact of operational issues and provide input into their resolution via data extraction and quantification

·       Coordinate and prioritize all escalated activities, including testing, project management and implementation of system upgrades, enhancements, and bug fixes.

·       Assess critical path and assist in implementation of any project required by the business

·       Available to provide 24 X7 support as required

Secondary Duties and Responsibilities:

·       Transfer knowledge to other members of your team as well as across to other groups

·       Assist in testing of new software as escalated

·       On-call rotation to support operational issues

Qualifications - Functional/Technical Skills:

·       Proactively review infrastructure changes and assess the risk Communicate changes and potential risks

·       Conduct self-directed investigations into data irregularities, and proactively identify and resolve potential system problems

·       Identify sources and trends of technical problems to prevent future occurrences.

·       Serve as an escalation point for difficult problems and complex inquiries. Act as a peer group leader to and help train staff.

·       Resolve day-to-day support issues ensuring effective and timely resolution.

·       Resolve conflicts and trace errors

·       Take ownership of the issues, through root cause analysis and resolution. Develop solid relationships with infrastructure/operational teams and leverage the relationships to improve system stability and availability

·       Available to provide 24/7 on-call support as required

·       A clean driving record and a valid driver’s license are required and must be maintained to comply with company insurance policy. This position requires actions and behaviors that promote a positive, supportive working environment at all times.

Experience:

·       Telecommunications experience required (2 to 5 years RedKnee TCB preferred).

·       Strong experience working with Oracle on Unix using command line and GUI SQL tools.

·       Strong knowledge of relational database design and support, including the support of large carrier class enterprise software systems.

·       Strong experience with Oracle and SQL Databases

·       Strong knowledge of UNIX and Windows OS based systems using command

·       Development background in any scripting language

·       Ability to support multiple applications and configurations within different environments.

·       System Analysis experience in the support/operation of a of large carrier class enterprise software system, preferably in a wireless environment.

·       Experience in testing, quality and change management methodologies.

·       Previous experience in 24hrs/day, 7days/week systems supports capacity.

·       Experience in troubleshooting customer related issues and managing customer relationships required (1 to 3 years preferred).

Education/Vocational Training:

·       4 year degree (In Information Technology related field preferred) or equivalent work experience

Department:  IT

Reports To:  Director of Technical Operations

NOC Technician - 3rd Shift

The successful NOC Technician will perform network surveillance to maintain integrity of CellularOnes production network. The role of the NOC Technician is to ensure the reliability of CellularOnes network that serves our clients by providing support that will promote the health and stability of the network. The NOC Technician works cross-functionally with internal resources, equipment vendors and facility providers to resolve issues in our deployed infrastructure.

ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

The NOC Technician job includes:

  • Monitor switching, digital, optical and associated telecommunications equipment.
  • Perform fault analysis, isolation and remediation in switching, digital, optical, and other technologies.
  • Maintain accurate records in a variety of tracking resources.
  • Develop extensive knowledge of CellularOnes products and services.
  • Provide Single Point of Contact duties for high-risk & service impacting events.
  • Open and refer Trouble Tickets to the appropriate level of support.
  • Escalate network problems both internally and externally.
  • Develop and maintain training procedures for NOC.
  • Interface with customers, engineers, vendors and technicians to resolve trouble reports.
  • Provide technical assistance for service partners and cell site technicians during service impacting network events.
  • Oversee and participate in network maintenance with support teams, ensure customers are informed of the maintenance, and confirm service is restored after completion of maintenance.
  • Responsible for certain subpoena requests submitted by law enforcement and government agencies for trace and traps within the network.
  • Perform routing, switch translations, exception-reporting and fault isolation within a converged telecommunications infrastructure.
  • Carrier grade device management i.e. Software/firmware upgrades, maintenance procedures, and recovery tactics.
  • Trouble shoot network events, voice and data outages on equipment including: Circuit and soft switching, IP routers, M13-SONET-ATM multiplexing, DSL and T1 aggregation, etc.
  • On Call Rotation responsibilities
  • Operate in a 24 X 7 Network Operations Center; this includes shift work and off peak coverage. This position is for the third shift 12am-8am

QUALIFICATIONS: The following education, experience, ability and skills are required for this position

EDUCATION and/or EXPERIENCE : A qualified candidate should have at minimum an Associate’s degree and 3-5 years’ experience working in NOC environment in the Telecommunications industry.

  • Excellent communication and “attention to detail” skills, with an eagerness to provide outstanding customer service to internal and external clients.
  • Working experience with BSC/RNC architecture, SONET, Ethernet, T1, Circuit and Soft Switching, TCP/IP,
  • Previous Network Operations Center experience is mandatory.

LANGUAGE SKILLS : Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to customers and fellow employees. Possess telephony etiquette ability.

MATHEMATICAL SKILLS : Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret graphs

REASONING ABILITY : Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS: Certificates and licenses that may verify any and all of the above listed qualifications. Applicants must pass a company background check for required access to various internal and external locations.

PHYSICAL DEMANDS : The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of their job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions. The following is a breakdown of the amount of physical demands for the job. Standing, sitting, use hands and fingers at computer, and talking on telephone.

WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Some of the work is performed in a climatic controlled environment; some is performed outside in all types of weather conditions.

COMPUTER SKILLS : A qualified candidate should have an advanced level of PC experience. Working proficiency in Windows Operating Systems, Microsoft Office, Unix OS’s, Network Management systems (i.e.Netcool, openNMS), Centralized device and remote device management i.e. telnet, snmp, ftp.

The above declarations are not intended to be an “All-Inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and be a reasonable representation of its activities