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Field Engineer II - Show Low or New Mexico

This position is responsible for the proper operation of a large group of Network elements. Duties in support of interdepartmental objectives, to include preventative and remedial maintenance, installation, optimization, building and ground upkeep, and integration of network hardware and interconnect facilities. This activity requires ability to troubleshoot site problems using specifications, drawings, plans, schematics, manuals, and tech support help lines. Position requires working alone and unsupervised and there for this individual must be self-motivated/disciplined. Job duties are outside of the normal Monday through Friday work week of 8:00 a.m. to 5:00 p.m., including before and after-hours, weekends, and holidays. Field Tech Engineer II must have a thorough understanding of the operation of CellularOne cell site equipment and be able to coordinate efforts with other members of the field team. This position requires installation responsibilities related to the site equipment. A clean driving record and a valid driver’s license are required and must be maintained. This position requires actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Install, maintain, and upgrade cell site, microwave, DC power systems, and all other assigned equipment in an efficient and timely manner and to company standards
  • Maintain assigned Company Vehicle as required. To include Lube, Oil, and Filter, and any other issues. 
  • Must have a working knowledge of TCP/IP, LAN/WAN, and Network Protocols    
  • Assist in disaster recovery efforts of the network
  • Performance of basic drive tests at cell sites to include call quality and handoffs
  • Call test new installation from each radio/carrier per sector
  • Deploys to sites as needed for troubleshooting and network restoral activities
  • Investigate and report back to engineering any call quality and handoff issues on the network
  • Preform on-call duties as scheduled by the Field Operations Manager or Lead Field Engineer as follows:

-       Be ready to respond to any outage as necessary

-       Must be in CellularOne coverage area

-       Must be void of impaired substances  

  • Resolution of customer complaints as they apply to technical issues
  • Work effectively and efficiently with equipment vendors
  • Keep Inventory of sites and assigned warehouses up to date and use the inventory system to properly move equipment to and from sites
  • Basic working knowledge of generators
  • Compete daily job assignments as outlined by the Field Operations Manager or Lead Field Tech Engineer
  • Create trouble tickets with vendors as needed to resolve network issues
  • Keep Inventory of sites and assigned warehouses up to date and use the inventory system to properly move equipment to and from sites
  • Keep records up to date using trouble ticket and preventive maintenance systems
  • Ability to work on technical projects involving a larger team
  • Ability to follow provided instruction and training on equipment, maintenance procedures, and processes
  • Respond to power outages and hook up portable generators to keep up network reliability 
  • Other duties as required or assigned 

Education/Experience:

Two to four year electronics degree or electronics certification from an accredited school or military equivalent or verifiable experience with a wireless carrier

Qualifications:

  • Two years preferred verifiable experience with wireless carrier
  • Computer and software knowledge (i.e. Microsoft Office Suite, Email, ect)
  • Preferred certification in Cellular Base Station (BTS) Equipment
  • High level of understanding of telecommunications systems
  • Knowledgeable use of electronic test equipment for cellular communications (i.e. Multi-meter, T-1 test equipment, Ethernet test equipment, wave guide test equipment, ect)
  • Good understanding of microwave systems, troubleshooting
  • Strong communication and organizational skills required
  • Above average understanding of AC and DC power system installation and troubleshooting
  • Understanding of fiber optics
  • Understanding of microwave and data backhaul

Preferred:

  • Cellular tower climbing is a plus but is not required

Work Schedule/Hours:

  • Job requires flexible work schedule outside the normal Monday through Friday work week, including before and after-hours, weekends and holidays.
  • May attend meetings, which could involve some overtime nights and/or holidays
  • Must be able to work an on-call schedule 

Work Environment/Conditions:

Employee will be working outside in wet humid and extreme cold and/or extreme hot conditions occasionally. Employee will work in high, precarious places occasionally. Position requires reaching with hands and arms, climbing or balance and kneeling, stooping, crouching, and crawling. Outdoors exposed to changing weather conditions (rain, snow, wind, etc.). Employee is required to lifting up to 100 pounds. Lifting or carrying about 20% of the time. Some of the work day will be in improperly illuminated or awkward and confining spaces. Job requires moderate physical activity somewhat strenuous of a primarily product/technical nature. Job requires manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials. Job requires close vision, distance vision, color vision, peripheral vision, depth perception, and ability to focus.

 

Field Engineer III - Show Low or New Mexico

This position is responsible for the proper operation of a large group of Network elements. Duties in support of interdepartmental objectives, to include preventative and remedial maintenance, installation, optimization, building and ground upkeep, and integration of network hardware and interconnect facilities. This activity requires ability to troubleshoot site problems using specifications, drawings, plans, schematics, manuals, and tech support help lines. Position requires working alone and unsupervised and there for this individual must be self-motivated/disciplined. Job duties are outside of the normal Monday through Friday work week of 8:00 a.m. to 5:00 p.m., including before and after-hours, weekends, and holidays. Field Engineer III must have a thorough understanding of the operation of CellularOne cell site equipment and be able to coordinate efforts with other members of the field team. This position requires installation responsibilities related to the site equipment. A clean driving record and a valid driver’s license are required and must be maintainedto comply with company insurance policy. This position requires actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Install, maintain, and upgrade cell site, microwave, DC power systems, and all other assigned equipment in an efficient and timely manner and to company standards
  • Maintain assigned Company Vehicle as required. To include Lube, Oil, and Filter, and any other issues. 
  • Must have a working knowledge of TCP/IP, LAN/WAN, and Network Protocols    
  • Basic working knowledge of generators
  • Plan and facilitate in disaster recovery efforts of the network
  • Performance of basic drive tests at cell sites to include call quality and handoffs
  • Call test new installation from each radio/carrier per sector
  • Deploys to sites as needed for troubleshooting and network restoral activities
  • Investigate and report back to engineering any call quality and handoff issues on the network
  • Preform on-call duties as scheduled by the Field Operations Manager or Lead Field Engineer as follows:

-       Be ready to respond to any outage as necessary

-       Must be in CellularOne coverage area

-       Must be void of impaired substances  

  • Create trouble tickets with vendors as needed to resolve network issues
  • Resolution of customer complaints as they apply to technical issues
  • Work effectively and efficiently with equipment vendors
  • Compete daily job assignments as outlined by the Field Operations Manager or Lead Field Tech Engineer
  • Keep records up to date using trouble ticket and preventive maintenance systems
  • Keep Inventory of sites and assigned warehouses up to date and use the inventory system to properly move equipment to and from sites
  • Ability to lead technical project involving a larger team
  • Ability to provide instruction and training (mentor) others on cell site equipment, maintenance procedures, and processes 
  • Repair and replacement of waveguide and IF lines. To include changing out connectors and lines. Using test equipment to sweep and troubleshoot with available test gear. 
  • Respond to power outages and hook up portable generators to keep up network reliability 
  • Fill in as Lead Field Engineer when requested. Which includes Supervisor on call and other duties of the Lead Field Engineer as requested
  • Other duties as required or assigned 

Education/Experience:

  • Two to four year electronics degree or electronics certification from an accredited school or military equivalent. Three to five years verifiable experience with wireless carrier.

Qualifications:

  • Four years preferred verifiable experience with wireless carrier
  • Proficient computer and software knowledge (i.e. Microsoft Office Suite, Email, ect)
  • Certification in Cellular Base Station (BTS) Equipment
  • Advanced level of understanding of telecommunications systems
  • Proficient use of electronic test equipment for cellular communications (i.e. Multi-meter, T-1 test equipment, Ethernet test equipment, wave guide test equipment, ect)
  • Advanced understanding of microwave systems, trouble shooting
  • Strong communication and organizational skills required
  • Advanced understanding of AC and DC power systems installation and trouble shooting
  • Understanding of fiber optics
  • Advanced knowledge of microwave and data backhaul

Preferred:

  • Cellular tower climbing is a plus but is not required

Work Schedule/Hours:

  • Job requires flexible work schedule outside the normal Monday through Friday work week, including before and after-hours, weekends and holidays.
  • May attend meetings, which could involve some overtime, nights, and/or holidays
  • Must be able to work an on-call schedule 

Work Environment/Conditions:

Employee will be working outside in wet humid and extreme cold and/or extreme hot conditions occasionally. Employee will work in high, precarious places occasionally. Position requires reaching with hands and arms, climbing or balance and kneeling, stooping, crouching, and crawling. Outdoors exposed to changing weather conditions (rain, snow, wind, etc.). Employee is required to lifting up to 100 pounds. Lifting or carrying about 20% of the time. Some of the work day will be in improperly illuminated or awkward and confining spaces. Job requires moderate physical activity somewhat strenuous of a primarily product/technical nature. Job requires manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials. Job requires close vision, distance vision, color vision, peripheral vision, depth perception, and ability to focus

Auxiliary Systems Support Specialist

Department:  IT-Applications

Reports To:  IT-Applications Manager                                                                                        

Job Description Summary

This is an entry level position into the IT Applications Department.  The Auxiliary Systems Support Specialist position provides Tier II escalation support to the Care and Sales Field for technical, service or system issues that are subscriber impacting.  This position also provides back office support for tasks such as porting, trouble tickets, bulk SMS campaigns, order imports and other various administrative tasks for the IT Application department.  The goal of this position is to provide internal and external customers with tier II technical troubleshooting and expertise.  The Auxiliary Systems Support Specialist should possess skills in utilization, navigation and maintenance of applications that are used for billing, customer and service management.  It is essential this position be able to work independently, requiring minimal direction to complete daily tasks. A varied work schedule including evenings and weekends is required.  As with all positions at Cellular One, the Auxiliary Systems Support Specialist must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

Major Duties & Responsibilities:

·       Provide Tier 2 Auxiliary Systems Support for escalations from Care and Sales Field

·       Complete all Port requests using established timelines

·       Manage port related maintenance processes

·       Assist with correcting provisioning errors in the POS system

·       Set up daily SMS campaigns through Ucantel as outlined and directed by Commercial and Compliance

·       Support Sales Field with Account related changes

·       Participate in outbound call efforts as needed for Tier 2 escalations

Additional Duties & Responsibilities:

·       Interface with other technical departments on trouble tickets and issue resolution

·       Interface with 3rd party vendors when issues arise (open tickets)

·       Capable of  extracting necessary data from reporting for accurate SMS blasts

·       Support IT Applications team with maintenances and upgrades by way of testing basic system and service functionality

·       Support monthly maintenance service testing

·       Usage file comparison/verification

·       Support the billing process and auditing

Key Competencies:  

·       1-5 years Internal Applications/Systems experience

·       Good communication skills, written and verbal

·       Problem solving skills

Computer Software/Hardware Skills:

·       Basic computer skills  (Outlook, Word, Excel and other such programs)

·       Typing and Data Entry Skills required

·       Experience working in applications and systems used for billing, customer management and services

Specific Requirements/Qualifications:

  • 1-5 years Internal Applications/Systems experience
  • Previous Customer Service experience preferred

Education/Experience Requirements:

  • Minimum High School Diploma/GED required

Physical Requirements:

·       Lifting up to 50 Pounds 

Level I Requirements:

Auxiliary Systems Support Specialist: 12-24 months experience in this role; capable of working independently to resolve issues, escalating as needed; consistent performance metrics at 3.0 throughout previous 12 month review period  

 
 
 

Level II Requirements:

Auxiliary Systems Support Specialist: 25-36 months experience in this role; consistent performance metrics at 3.0 or better throughout  previous 12 month review period  

 
 
 

Level III Requirements:

Auxiliary Systems Support Specialist with >36 months experience; can offer Lead/Supervisor level support; consistent performance metrics achievement of 3.4 or better throughout previous 12 month review period 

 
 
 

 

 

Retail Sales Representative - Tuba City

 

Department: Commercial Sales 

Reports To: Retail Sales Senior Store Supervisor 

Job Description Summary: The Retail Sales Representative main objectives is to sell all products offered by Cellular One so that the targets will be achieved by the company and to foster customer loyalty through high-quality interactions at each step with the goal of increasing customer satisfaction. The Retail Sales Representative assists the Store Supervisor to ensure that all the merchandise is current, clean and saleable, by making regular inspections. The Retail Sales Representative must have a thorough understanding of all available Commercial Sales offerings in order to provide the customer with the appropriate solution at point of sale. A varied work schedule, including evenings and weekends for special community events, along with minimal business travel is required. As with all positions at Cellular One, the Retail Sales Representative must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following: 

 

Major Duties & Responsibilities: 

 

 Meet and/or exceed monthly company sales targets and net subscriber targets 

Provide high quality customer service by greeting and assisting customers, and responding to customer inquiries and complaints with the goal of increasing customer satisfaction and retention 

Adhere to the following six steps of the sale, 1. Meet and Greet, 2. Build Rapport, 3. Fact Find, 4. Presentation/Demonstration, 5. Close, 6. Follow Up 

 Complete Walk out Working on all handset and sim leaving the store location 

 Acquire expertise on all handsets, tablets and phone accessories 

Acquire expertise on all products and services 

Assist the Store Supervisor with assigned duties 

 Engage in inventory, cleaning of store location and ordering of supplies 

Contribute in team meetings to develop methods to increase sales, expand markets and promote business 

Participate in team development to enhance team spirit 

Ensure correct daily cash balancing and deposit of assigned drawer 

Adhere to assigned work schedule, while being conscious of overtime, this includes clocking in and out via our time keeping system 

Fully complete all Cellular One customer sales contracts, with accurate contact information 

 Adheres to all company policies, procedures and business ethics codes 

 

Additional Duties & Responsibilities: 

Attend annual sales training, if offered 

Complete Mindflash as required with 100% pass rate in a timely manner 

Assist in preparation of Loomis pickup each week 

Complete store activation sheet and make sure that all data is correct for accurate commission payout 

Review and work all open follow ups 

Offsite events for Freedomfone and/or Free4Life accounts 

Assist in preparing inventory returns and transfers

Report inventory discrepancies to direct supervisor 

Adhere to cash handling policy 

 Identify current and future trends that appeal to consumers 

Ensure merchandise is clean and ready to be displayed 

 Monitor local competitors 

Provide feedback on ways to enhance business operations 

 

Key Competencies: 

 Quality sales skills 

 Quality customer service skills 

 Handling of customer issues 

 Time management skills 

 Decision making skills 

 Written & Verbal communication skills 

 

Computer Software/Hardware Skills: 

MS Office: MS Outlook (basic) 

Specific Requirements/Qualifications: 

 Previous retail sales experience preferred. Excellent interpersonal and organizational skills required. Computer data entry skills preferred. 

 

Education Requirements: 

 High School or Equivalency Diploma. 

 

Physical Requirements: 

 Lifting up to 30 Pounds 

Level I Requirements: 

Excellent interpersonal and verbal/written communication skills. High School or Equivalency Diploma. Basic Competency with Microsoft Office Outlook. Level 1 has a minimum of 6 months or more previous customer service or sales experience 

Level II Requirements: 

Excellent interpersonal and verbal/written communication skills. High School or Equivalency Diploma. Basic Competency with Microsoft Office Outlook. Level 2 has 2 year or more previous retail sales experience