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RF Technician

RF Technician

The RF Technician position requires an understanding of the Cellular One Ericsson GSM/EDGE, UMTS/HSPA and LTE systems.         This position requires a productive working relationship with RF Engineers, Switch and Field Technicians. This position also requires actions and behaviors that promote a positive, supportive working environment at all times.  Additional responsibilities include, but are not limited to the following:

Responsibilities:

  • Drive testing for collection of data for troubleshooting, statistical analysis and support mapping
  • Comparison drive testing
  • Post-processing and analyzing of DT data
  • Generation of monthly reports
  • Daily KPI reports
  • Verification and integration of new and existing sites
  • Simple troubleshooting of site performance issues using KPI reports
  • Set up and perform Transmitter test for new site propagation characteristics
  • Bi-annual BSC reports for Accounting department
  • Assist RF Engineer on Implementations
  • Educate customer service on basic RF principles
  • Willing to work long hours
  • Maintain drive test equipment
  • Other duties as assigned

Requirements:

  • Effective oral and written communication skills; must be able to communicate effectively to all levels management in an organization. Ability to work independently and effectively cooperatively with others. Supports and helps team members to meet goals. Ability to set clear goals/direction and gather the necessary support from team members to ensure that these goals are met/followed
  • Must demonstrate ability to perform and respond well in crisis situations
  • Customer Service Skills
  • Travel required
  • Current Driver’s License
  • Must have and maintain a clean driving record

Skills:

Software Knowledge:

 

Good understanding of GSM/EDGE, UMTS/HSPA, LTE networks
Quick learner
Self-motivated
Computer literate/MS Office experience
Strong communication skills
Team player

Actix
TEMS
Nemo
ZK Sam
Ericsson ENIQ
MapInfo is a plus
Microsoft Office

 
 
 
 
 
 
 
 

 



Sales Field Representative - Farmington

The Sales Field Representative position demands honesty and integrity as financial transactions are performed on-site with little direct supervision. The Sales Field Representative must have a thorough understanding of all available phone, tablet, internet devices, and accessory inventory, along with phone plan, plan features, and data plan offerings, in order to provide the customer with the appropriate products and services. Daily, evening and weekend shifts are required and a varied weekly work schedule. As with all positions at CellularOne, the Field Representative must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Activation of pre-paid, post-paid, renewals, and data plans
  • Weekly and monthly customer follow-up to keep customers current on their bills, and resolve potential concerns.
  • Provide quality customer service to all current and prospective Cellular One customers, which includes:  plan, handset, tablet, data, and feature knowledge
  • Responsible to acquire expertise on all handsets, tablet and phone accessories, as well as phone plans, data plan, and plan features.
  • Meeting or exceeding monthly company sales targets, in adherence to the Policy (Sales Goals – Chargebacks)
  • Ensure correct daily cash balancing and deposits of the Sales Field Representative’s assigned drawer to accurately maintain financial records for the Accounting Department
  • Adhere to an assigned work schedule, while being conscious of minimizing overtime, including clocking in and out via our time keeping system
  • Assist the Cellular One Store Supervisor in performing weekly and monthly inventory counts, in which the Sales Field Representative will be held accountable for all store inventory
  • Assist the Cellular One Store Supervisor in confirming that all marketing collateral is current and up to date.
  • Use the 6 Steps of a Sale & maintain current customer base as well as to attract new customers
  • Other duties as requested by Cellular One Sales Managers
  • The Sales Field Representative must initially fully complete all Cellular One Customer Sales Contracts, with accurate contact information, to include:  correct billing address, correct physical address, with signatures, initials and dates
    • Cellular One Subsidized Sales Contracts must include proof of subsidized qualifications

Education/Experience

Previous retail Sales or Customer Service experience preferred. Excellent interpersonal and organizational skills required. Computer data entry skills preferred.

Working Conditions/Physical Activity Level/Manual Dexterity

  • Requires lifting up to 10 pounds, stooping and bending, with light physical activity.

Sales Field Representative - Winslow

The Sales Field Representative position demands honesty and integrity as financial transactions are performed on-site with little direct supervision. The Sales Field Representative must have a thorough understanding of all available phone, tablet, internet devices, and accessory inventory, along with phone plan, plan features, and data plan offerings, in order to provide the customer with the appropriate products and services. Daily, evening and weekend shifts are required and a varied weekly work schedule. As with all positions at CellularOne, the Field Representative must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Activation of pre-paid, post-paid, renewals, and data plans
  • Weekly and monthly customer follow-up to keep customers current on their bills, and resolve potential concerns.
  • Provide quality customer service to all current and prospective Cellular One customers, which includes:  plan, handset, tablet, data, and feature knowledge
  • Responsible to acquire expertise on all handsets, tablet and phone accessories, as well as phone plans, data plan, and plan features.
  • Meeting or exceeding monthly company sales targets, in adherence to the Policy (Sales Goals – Chargebacks)
  • Ensure correct daily cash balancing and deposits of the Sales Field Representative’s assigned drawer to accurately maintain financial records for the Accounting Department
  • Adhere to an assigned work schedule, while being conscious of minimizing overtime, including clocking in and out via our time keeping system
  • Assist the Cellular One Store Supervisor in performing weekly and monthly inventory counts, in which the Sales Field Representative will be held accountable for all store inventory
  • Assist the Cellular One Store Supervisor in confirming that all marketing collateral is current and up to date.
  • Use the 6 Steps of a Sale & maintain current customer base as well as to attract new customers
  • Other duties as requested by Cellular One Sales Managers
  • The Sales Field Representative must initially fully complete all Cellular One Customer Sales Contracts, with accurate contact information, to include:  correct billing address, correct physical address, with signatures, initials and dates
    • Cellular One Subsidized Sales Contracts must include proof of subsidized qualifications

Education/Experience

Previous retail Sales or Customer Service experience preferred. Excellent interpersonal and organizational skills required. Computer data entry skills preferred.

Working Conditions/Physical Activity Level/Manual Dexterity

  • Requires lifting up to 10 pounds, stooping and bending, with light physical activity.

Sales Field Representative - Taylor

The Sales Field Representative position demands honesty and integrity as financial transactions are performed on-site with little direct supervision. The Sales Field Representative must have a thorough understanding of all available phone, tablet, internet devices, and accessory inventory, along with phone plan, plan features, and data plan offerings, in order to provide the customer with the appropriate products and services. Daily, evening and weekend shifts are required and a varied weekly work schedule. As with all positions at CellularOne, the Field Representative must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Activation of pre-paid, post-paid, renewals, and data plans
  • Weekly and monthly customer follow-up to keep customers current on their bills, and resolve potential concerns.
  • Provide quality customer service to all current and prospective Cellular One customers, which includes:  plan, handset, tablet, data, and feature knowledge
  • Responsible to acquire expertise on all handsets, tablet and phone accessories, as well as phone plans, data plan, and plan features.
  • Meeting or exceeding monthly company sales targets, in adherence to the Policy (Sales Goals – Chargebacks)
  • Ensure correct daily cash balancing and deposits of the Sales Field Representative’s assigned drawer to accurately maintain financial records for the Accounting Department
  • Adhere to an assigned work schedule, while being conscious of minimizing overtime, including clocking in and out via our time keeping system
  • Assist the Cellular One Store Supervisor in performing weekly and monthly inventory counts, in which the Sales Field Representative will be held accountable for all store inventory
  • Assist the Cellular One Store Supervisor in confirming that all marketing collateral is current and up to date.
  • Use the 6 Steps of a Sale & maintain current customer base as well as to attract new customers
  • Other duties as requested by Cellular One Sales Managers
  • The Sales Field Representative must initially fully complete all Cellular One Customer Sales Contracts, with accurate contact information, to include:  correct billing address, correct physical address, with signatures, initials and dates
    • Cellular One Subsidized Sales Contracts must include proof of subsidized qualifications

Education/Experience

Previous retail Sales or Customer Service experience preferred. Excellent interpersonal and organizational skills required. Computer data entry skills preferred.

Working Conditions/Physical Activity Level/Manual Dexterity

  • Requires lifting up to 10 pounds, stooping and bending, with light physical activity.

Sales Field Representative - Holbrook

The Sales Field Representative position demands honesty and integrity as financial transactions are performed on-site with little direct supervision. The Sales Field Representative must have a thorough understanding of all available phone, tablet, internet devices, and accessory inventory, along with phone plan, plan features, and data plan offerings, in order to provide the customer with the appropriate products and services. Daily, evening and weekend shifts are required and a varied weekly work schedule. As with all positions at CellularOne, the Field Representative must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Activation of pre-paid, post-paid, renewals, and data plans
  • Weekly and monthly customer follow-up to keep customers current on their bills, and resolve potential concerns.
  • Provide quality customer service to all current and prospective Cellular One customers, which includes:  plan, handset, tablet, data, and feature knowledge
  • Responsible to acquire expertise on all handsets, tablet and phone accessories, as well as phone plans, data plan, and plan features.
  • Meeting or exceeding monthly company sales targets, in adherence to the Policy (Sales Goals – Chargebacks)
  • Ensure correct daily cash balancing and deposits of the Sales Field Representative’s assigned drawer to accurately maintain financial records for the Accounting Department
  • Adhere to an assigned work schedule, while being conscious of minimizing overtime, including clocking in and out via our time keeping system
  • Assist the Cellular One Store Supervisor in performing weekly and monthly inventory counts, in which the Sales Field Representative will be held accountable for all store inventory
  • Assist the Cellular One Store Supervisor in confirming that all marketing collateral is current and up to date.
  • Use the 6 Steps of a Sale & maintain current customer base as well as to attract new customers
  • Other duties as requested by Cellular One Sales Managers
  • The Sales Field Representative must initially fully complete all Cellular One Customer Sales Contracts, with accurate contact information, to include:  correct billing address, correct physical address, with signatures, initials and dates
    • Cellular One Subsidized Sales Contracts must include proof of subsidized qualifications

Education/Experience

Previous retail Sales or Customer Service experience preferred. Excellent interpersonal and organizational skills required. Computer data entry skills preferred.

Working Conditions/Physical Activity Level/Manual Dexterity

  • Requires lifting up to 10 pounds, stooping and bending, with light physical activity.

Retail Sales Store Supervisor - Winslow


 Store Supervisor 

The Store Supervisor monitors the performance of the Sales Agents to ensure adherence to our Sales Performance Standard, and company policies and procedures. Additional responsibilities include, but are not limited to, the following: 

Supervision of all Sales Agents 

Monitor and manage daily sales activity with daily contact with the D.M.’s 

Ensure efficient and timely processing of all paperwork, deposits or intradepartmental reporting functions 

Perform weekly and monthly inventory counts being held accountable for any missing items. 

Maintain current customer base as well as to attract new customers 

Requires some travel from designated location to other locations 

Reporting responsibilities as outlined by the D.M or Head of Sales 

Providing weekly paperwork to D.M. including; Safeguarding of company funds, Inventory control, Personnel issues, Contract issues & Costguard issues, Scheduling, tardiness and PLT paperwork. 

Sales agent training on all processes and procedures, including cash balancing, forced balancing, and money counting 

ADP monitoring and submission 

Responsible to reach out to any Chamber of Commerce in their areas and act as the liaison between the Chamber and CellularOne 

Responsible for all Sponsorship’s in their area by recommending and facilitating the events in their markets 

Responsible for all collateral and marketing materials in the store, so they are current and in good appearance 

 

Education/Experience 

1 year of CellularOne Sales experience preferred. Clerical/Office Management skills required. Retail Sales experience required. Excellent interpersonal and organizational skills required. This position requires basic computer skills. 

 

Work Scheduled Hours 

This position may require overtime and weekend activities.

 

Retail Sales Store Supervisor - Taylor


 Store Supervisor 

The Store Supervisor monitors the performance of the Sales Agents to ensure adherence to our Sales Performance Standard, and company policies and procedures. Additional responsibilities include, but are not limited to, the following: 

Supervision of all Sales Agents 

Monitor and manage daily sales activity with daily contact with the D.M.’s 

Ensure efficient and timely processing of all paperwork, deposits or intradepartmental reporting functions 

Perform weekly and monthly inventory counts being held accountable for any missing items. 

Maintain current customer base as well as to attract new customers 

Requires some travel from designated location to other locations 

Reporting responsibilities as outlined by the D.M or Head of Sales 

Providing weekly paperwork to D.M. including; Safeguarding of company funds, Inventory control, Personnel issues, Contract issues & Costguard issues, Scheduling, tardiness and PLT paperwork. 

Sales agent training on all processes and procedures, including cash balancing, forced balancing, and money counting 

ADP monitoring and submission 

Responsible to reach out to any Chamber of Commerce in their areas and act as the liaison between the Chamber and CellularOne 

Responsible for all Sponsorship’s in their area by recommending and facilitating the events in their markets 

Responsible for all collateral and marketing materials in the store, so they are current and in good appearance 

 

Education/Experience 

1 year of CellularOne Sales experience preferred. Clerical/Office Management skills required. Retail Sales experience required. Excellent interpersonal and organizational skills required. This position requires basic computer skills. 

 

Work Scheduled Hours 

This position may require overtime and weekend activities.

 

Retail Sales Store Supervisor - Holbrook


 Store Supervisor 

The Store Supervisor monitors the performance of the Sales Agents to ensure adherence to our Sales Performance Standard, and company policies and procedures. Additional responsibilities include, but are not limited to, the following: 

Supervision of all Sales Agents 

Monitor and manage daily sales activity with daily contact with the D.M.’s 

Ensure efficient and timely processing of all paperwork, deposits or intradepartmental reporting functions 

Perform weekly and monthly inventory counts being held accountable for any missing items. 

Maintain current customer base as well as to attract new customers 

Requires some travel from designated location to other locations 

Reporting responsibilities as outlined by the D.M or Head of Sales 

Providing weekly paperwork to D.M. including; Safeguarding of company funds, Inventory control, Personnel issues, Contract issues & Costguard issues, Scheduling, tardiness and PLT paperwork. 

Sales agent training on all processes and procedures, including cash balancing, forced balancing, and money counting 

ADP monitoring and submission 

Responsible to reach out to any Chamber of Commerce in their areas and act as the liaison between the Chamber and CellularOne 

Responsible for all Sponsorship’s in their area by recommending and facilitating the events in their markets 

Responsible for all collateral and marketing materials in the store, so they are current and in good appearance 

 

Education/Experience 

1 year of CellularOne Sales experience preferred. Clerical/Office Management skills required. Retail Sales experience required. Excellent interpersonal and organizational skills required. This position requires basic computer skills. 

 

Work Scheduled Hours 

This position may require overtime and weekend activities.

 

Retail Sales Store Supervisor - Show Low


 Store Supervisor 

The Store Supervisor monitors the performance of the Sales Agents to ensure adherence to our Sales Performance Standard, and company policies and procedures. Additional responsibilities include, but are not limited to, the following: 

Supervision of all Sales Agents 

Monitor and manage daily sales activity with daily contact with the D.M.’s 

Ensure efficient and timely processing of all paperwork, deposits or intradepartmental reporting functions 

Perform weekly and monthly inventory counts being held accountable for any missing items. 

Maintain current customer base as well as to attract new customers 

Requires some travel from designated location to other locations 

Reporting responsibilities as outlined by the D.M or Head of Sales 

Providing weekly paperwork to D.M. including; Safeguarding of company funds, Inventory control, Personnel issues, Contract issues & Costguard issues, Scheduling, tardiness and PLT paperwork. 

Sales agent training on all processes and procedures, including cash balancing, forced balancing, and money counting 

ADP monitoring and submission 

Responsible to reach out to any Chamber of Commerce in their areas and act as the liaison between the Chamber and CellularOne 

Responsible for all Sponsorship’s in their area by recommending and facilitating the events in their markets 

Responsible for all collateral and marketing materials in the store, so they are current and in good appearance 

 

Education/Experience 

1 year of CellularOne Sales experience preferred. Clerical/Office Management skills required. Retail Sales experience required. Excellent interpersonal and organizational skills required. This position requires basic computer skills. 

 

Work Scheduled Hours 

This position may require overtime and weekend activities.

 

Sales Field Representative - Show Low

The Sales Field Representative position demands honesty and integrity as financial transactions are performed on-site with little direct supervision. The Sales Field Representative must have a thorough understanding of all available phone, tablet, internet devices, and accessory inventory, along with phone plan, plan features, and data plan offerings, in order to provide the customer with the appropriate products and services. Daily, evening and weekend shifts are required and a varied weekly work schedule. As with all positions at CellularOne, the Field Representative must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Activation of pre-paid, post-paid, renewals, and data plans
  • Weekly and monthly customer follow-up to keep customers current on their bills, and resolve potential concerns.
  • Provide quality customer service to all current and prospective Cellular One customers, which includes:  plan, handset, tablet, data, and feature knowledge
  • Responsible to acquire expertise on all handsets, tablet and phone accessories, as well as phone plans, data plan, and plan features.
  • Meeting or exceeding monthly company sales targets, in adherence to the Policy (Sales Goals – Chargebacks)
  • Ensure correct daily cash balancing and deposits of the Sales Field Representative’s assigned drawer to accurately maintain financial records for the Accounting Department
  • Adhere to an assigned work schedule, while being conscious of minimizing overtime, including clocking in and out via our time keeping system
  • Assist the Cellular One Store Supervisor in performing weekly and monthly inventory counts, in which the Sales Field Representative will be held accountable for all store inventory
  • Assist the Cellular One Store Supervisor in confirming that all marketing collateral is current and up to date.
  • Use the 6 Steps of a Sale & maintain current customer base as well as to attract new customers
  • Other duties as requested by Cellular One Sales Managers
  • The Sales Field Representative must initially fully complete all Cellular One Customer Sales Contracts, with accurate contact information, to include:  correct billing address, correct physical address, with signatures, initials and dates
    • Cellular One Subsidized Sales Contracts must include proof of subsidized qualifications

Education/Experience

Previous retail Sales or Customer Service experience preferred. Excellent interpersonal and organizational skills required. Computer data entry skills preferred.

Working Conditions/Physical Activity Level/Manual Dexterity

  • Requires lifting up to 10 pounds, stooping and bending, with light physical activity.

Business Solutions Sales Executive

Business Solutions is looking for the right sales professional to grow our Cloud revenue through assigned channels, building and developing relationships with local Business and Government entities. Achieving set Revenue and Sales targets & objectives drawing on the entire Business Solutions Cloud Services portfolio.

This portfolio includes, Cloud Based IaaS Services, Mobile Device Management, DRaaS (Disaster Recovery), BUaaS (Cloud Back-Up Service), Managed Services, GPS solutions, Security and VaaS (VoIP as a Service).

This position will be an active sales role, soliciting and articulating our Cloud propositions to target accounts, along with the Business Solutions Business Development Manager and Business Solutions Engineering Team. This position reports to the Business Development Manager.

Objectives:

·     Proactively develop sales and pipeline per channel, according to agreed standards

·     Meet and exceed set sales targets

·     Provide customers and prospects with competitive, customized solutions

·     Identification and delivery of relevant business unit opportunities for cross-selling other Business Solution services

·     Articulate our Cloud propositions on a senior level to our target account base

·     Participate in strategic and tactical account planning with Management

·    Influence and take part in the development of the Cloud Strategy in relevant accounts.

·    Build relationships with customers and prospects as a trusted Cloud advisor

Main Duties and Responsibilities:

The position will involve all aspects from pre and post Cloud Sales, including prospecting, presenting, following up from meetings, designing solutions, developing winning proposals, and closing customer contracts. This is accomplished in conjunction with the Business Solutions Management and pre/post sales IT engineers. This position requires up to 60% travel with a company provided vehicle. Applicant must have a clean driving record and a current Drivers License in good standing.

  •     Developing relationships with Business and Government
  • Drive revenues for multiyear contracts for Business Solutions Cloud Based solutions.
  • Proposal development using the Cloud Team and tools
  • Focus on developing business transformation opportunities for our target account base.
  • Work with internal and external resources to develop solutions for corporate clients
  • Attend customer meetings and present on Cellular One’s Business Solution capabilities and products.
  • Complete pipeline prospecting reports for the  Business Solutions Business Development Manager
  • Possess a clear understanding of each customer’s overall needs and requirements
  • Manage a Pipeline of all current and new Cloud based opportunities and prospects
  • Provide a view on and forecast for product and service development
  • Undertake other duties as assigned by the Business Solutions Business Development Manager

Field Construction I Technician

The Field Construction I Technician position requires working with a field construction technician team and/or working alone and unsupervised and therefore this individual must be self-motivated and disciplined. 

The Field Construction I Technician must have the ability to learn the basic understanding of the construction and operation of a cell site and cell site equipment and must be able to coordinate efforts related to the construction and operation of cell site and cell site equipment with other members of the field team. 

The Field Construction I Technician position requires job duties outside of the normal Monday through Friday work week of 8:00 to 5:00, including before and after-hours, night work, weekends, holidays and most days out of town and overnight.

The Field Construction I Technician position includes climbing various types of towers, working on roof tops and in confined spaces. 

The Field Construction I Technician position requires working outside most of the time and in extreme conditions, which could include extreme cold, extreme heat, heavy rain, hail, snow etc.  The position requires reaching with hands and arms, climbing and balancing as well as kneeling, stooping, crouching, crawling. The position requires lifting up to 100 pounds and/or carrying material about 20% of the time.  The position requires manual dexterity sufficient to reach/handle items and work with the fingers. The work environment may be improperly illuminated at times and also requires close vision, distance vision, color vision, peripheral vision, depth perception, ability to focus. 

This position requires actions and behaviors that promote a positive, supportive working environment at all times.  

Education/Experience:

  • Completed High School or GED equivalent.

Qualifications:

  • Must have a good driving record
  • Must be able to work in various climates
  • Must be able to work in the field for week long outings
  • Must be able to work an on-call schedule
  • Must be physically and mentally able to climb various types of towers
  • Must have strong communication and organizational skills

Preferred

  • General construction experience
  • Heavy equipment operation experience
  • Proficient in using lap top and operating Microsoft programs

I have received a copy of my job description.  I understand the responsibilities required to successfully perform the duties of this position.