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Sales Field Representative - Farmington

The Sales Field Representative position demands honesty and integrity as financial transactions are performed on-site with little direct supervision. The Sales Field Representative must have a thorough understanding of all available phone, tablet, internet devices, and accessory inventory, along with phone plan, plan features, and data plan offerings, in order to provide the customer with the appropriate products and services. Daily, evening and weekend shifts are required and a varied weekly work schedule. As with all positions at CellularOne, the Field Representative must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Activation of pre-paid, post-paid, renewals, and data plans
  • Weekly and monthly customer follow-up to keep customers current on their bills, and resolve potential concerns.
  • Provide quality customer service to all current and prospective Cellular One customers, which includes:  plan, handset, tablet, data, and feature knowledge
  • Responsible to acquire expertise on all handsets, tablet and phone accessories, as well as phone plans, data plan, and plan features.
  • Meeting or exceeding monthly company sales targets, in adherence to the Policy (Sales Goals – Chargebacks)
  • Ensure correct daily cash balancing and deposits of the Sales Field Representative’s assigned drawer to accurately maintain financial records for the Accounting Department
  • Adhere to an assigned work schedule, while being conscious of minimizing overtime, including clocking in and out via our time keeping system
  • Assist the Cellular One Store Supervisor in performing weekly and monthly inventory counts, in which the Sales Field Representative will be held accountable for all store inventory
  • Assist the Cellular One Store Supervisor in confirming that all marketing collateral is current and up to date.
  • Use the 6 Steps of a Sale & maintain current customer base as well as to attract new customers
  • Other duties as requested by Cellular One Sales Managers
  • The Sales Field Representative must initially fully complete all Cellular One Customer Sales Contracts, with accurate contact information, to include:  correct billing address, correct physical address, with signatures, initials and dates
    • Cellular One Subsidized Sales Contracts must include proof of subsidized qualifications

Education/Experience

Previous retail Sales or Customer Service experience preferred. Excellent interpersonal and organizational skills required. Computer data entry skills preferred.

Working Conditions/Physical Activity Level/Manual Dexterity

  • Requires lifting up to 10 pounds, stooping and bending, with light physical activity.

Field Construction I Technician

The Field Construction I Technician position requires working with a field construction technician team and/or working alone and unsupervised and therefore this individual must be self-motivated and disciplined. 

The Field Construction I Technician must have the ability to learn the basic understanding of the construction and operation of a cell site and cell site equipment and must be able to coordinate efforts related to the construction and operation of cell site and cell site equipment with other members of the field team. 

The Field Construction I Technician position requires job duties outside of the normal Monday through Friday work week of 8:00 to 5:00, including before and after-hours, night work, weekends, holidays and most days out of town and overnight.

The Field Construction I Technician position includes climbing various types of towers, working on roof tops and in confined spaces. 

The Field Construction I Technician position requires working outside most of the time and in extreme conditions, which could include extreme cold, extreme heat, heavy rain, hail, snow etc.  The position requires reaching with hands and arms, climbing and balancing as well as kneeling, stooping, crouching, crawling. The position requires lifting up to 100 pounds and/or carrying material about 20% of the time.  The position requires manual dexterity sufficient to reach/handle items and work with the fingers. The work environment may be improperly illuminated at times and also requires close vision, distance vision, color vision, peripheral vision, depth perception, ability to focus. 

This position requires actions and behaviors that promote a positive, supportive working environment at all times.  

Education/Experience:

  • Completed High School or GED equivalent.

Qualifications:

  • Must have a good driving record
  • Must be able to work in various climates
  • Must be able to work in the field for week long outings
  • Must be able to work an on-call schedule
  • Must be physically and mentally able to climb various types of towers
  • Must have strong communication and organizational skills

Preferred

  • General construction experience
  • Heavy equipment operation experience
  • Proficient in using lap top and operating Microsoft programs

Auxiliary Systems Support Specialist

Job Description Summary

The Auxiliary Systems Support Specialist position provides back office support for all customer driven activities from a variety of channels. This position also provides technical support escalation inbound calls from the Sales field and Customer Care. The goal of this position is to provide internal and external customers one-stop systems support, provide external customer communication via SMS, Chat, and monitor online customer activities, The Auxiliary Systems Support Specialist must have thorough knowledge of the internal customer management systems including Cost Guard, Redknee, Syniverse and Ucantel SMS and Chat. This position will support T2 escalations from Care or Sales for products and services offered by Cellular One in order to provide the customer with the appropriate solutions. It is essential this position be able to work independently; requiring minimal direction to complete daily tasks. A varied work schedule, including evenings and weekends is required.  As with all positions at Cellular One, the Auxiliary System Support Specialist must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

Major Duties & Responsibilities:

·       Set up daily SMS treatment and outreach as outlined and directed by Commercial and Compliance

·       Complete all Port requests using established timelines

·       Reply to online service inquiries in a timely manner

·       Process all Web Orders and manage customer response if order is incomplete or fraudulent

·       Respond to Chat sessions per prescribed timeline (TBD)

·       Inbound Tier 1 support for system issues as reported by Care and Sales

·       Assist with correct provisioning errors

·       Monitor NPS Detractor responses; distribute as needed to Care or Sales for responses

·       Provide Tier 2 Technical Support escalations from Care and Field

·       Participate in outbound call efforts as directed for T2 escalations

·       Monitor and track Trouble Tickets as submitted by the Sales field and Customer Care agents

Additional Duties & Responsibilities:

·       Capable of  extracting necessary data from reporting for accurate SMS blasts

·       Clear and professional written communication skills for online inquires and customer chat sessions

·       Interface with Finance on web order processes

·       Support the ITApplications team with maintenances, on-call and system upgrades as required

Key Competencies: 

·       Professional Phone Skills, Listening Skills, Conflict Resolution Skills, CRM and Billing System Knowledge, Product and Services Knowledge, Documentation Skills, Quality and Accuracy Focus, Problem Solving, Industry Knowledge, Ability to Multi-task, Team Player

Computer Software/Hardware Skills:

·       Typing and Data Entry Skills required

Specific Requirements/Qualifications:

Education/Experience Requirements:

  • Minimum GED required
  • Previous Customer Service experience preferred
  • Must possess strong Interpersonal communication skills

Physical Requirements:

·       Lifting up to 50 Pounds

Level I Requirements:

Aux Sys Support: 12-24 months experience in this role; capable of working independently to resolve issues, escalating as needed; consistent performance metrics at 3.0 throughout previous 12 month review period 

 
 
 

Level II Requirements:

Aux Sys Support: 25-36 months experience in this role; consistent performance metrics at 3.0 or better throughout  previous 12 month review period 

 
 
 

Level III Requirements:

Aux Sys Support with >36 months experience; can offer Lead/Supervisor level support; consistent performance metrics achievement of 3.4 or better throughout previous 12 month review period

 
 
 

 

Lead Senior Accountant

The Lead Senior Accountant must produce work reflecting a high degree of accuracy and the utmost respect for confidentiality.  As with all Cellular One positions, this position requires actions and behaviors that promote a positive and supportive working environment at all times.  Additional responsibilities include, but are not limited to the following.

Principle Accountabilities:

1.    Reviews & approves journal entries and general ledger account reconciliations.

2.    Evaluates and makes appropriate improvements to internal accounting processes, ensuring that practices are in line with the overall goals of the organization.

3.    Collects and analyzes financial data; prepares report for Senior Management summarizing findings.

  1. Ensures financial records are maintained in compliance with generally accepted accounting policies and procedures.
  2. Leads and directs the work of others.
  3. Ensures all financial reporting deadlines are met.
  4. Assists with the annual financial audit preparation.
  5. Assists with the development of the annual operating budget.
  6. Ensures accurate and timely recording of revenues and expenses.
  7. Responsible for reviewing actual operating results to budget in order to ensure conformance to budgetary limits.
  8.  Recommends efficient use of resources and provides recommendations and solutions to business and financial problems.
  9. Special projects as assigned by the CFO, Finance Director or Controller.

Desired Qualifications:

  1. Bachelor’s degree in Accounting or Finance from an accredited university.
  2. Knowledge of Generally Accepted Accounting Principles.
  3. Proficient in Microsoft Excel and have experience with Microsoft Dynamics GP or similar accounting software.
  4. 8+ years of experience in accounting, financial reporting and financial analysis.
  5. 5+ years supervisory experience.
  6. CPA or CMA certification is preferred.

Key Competencies:

  1. High attention to detail and accuracy
  2. Ability to work with employees at all levels of the organization
  3. Plan and accomplish goals within deadlines
  4. Strong verbal & written communication skills
  5. Judgment and problem-solving skills
  6. Stress tolerance
  7. Confidentiality

Janitor - Show Low

 

JOB SUMMARY:

Under the direction of the Safety & Risk Manager, this position is responsible for performing janitorial duties for offices and warehouse buildings and related areas. Quality customer service will be provided at all times. Knowledge or willingness to learn proper cleaning techniques is essential.

 

ESSENTIAL FUNCTIONS:

Daily job responsibilities/functions to include, but not limited to:

  • Vacuuming, sweeping, and mopping of flooring.
  • Clean and sanitize bathrooms.
  • Clean sinks, countertops, microwaves, and refrigerators in break rooms.
  • Restock supplies in bathrooms, break rooms and common areas.
  • Empty all trash cans and replace liners, clean receptacles as necessary.
  • Dusting and cleaning office and furniture that are not cluttered.
  • Cleaning windowsills.
  • Maintain janitor closets in a clean, organized and safe manner.
  • Maintain janitorial equipment in a clean, safe and operable condition.
  • Proper labeling, dilution and use of all chemicals.
  • Wearing proper Personal Protective Equipment at all times.
  • Maintain vending closets in a clean, organized and safe manner.
  • Inventory cleaning supplies weekly and report to Safety & Risk Manager.
  • General maintenance of grounds.
  • Other routine maintenance duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

  • Good communication and interpersonal skills.
  • Good client/customer service skills.
  • Ability to follow oral and written instructions.
  • Ability to prioritize multiple tasks.
  • Ability to work effectively with a team.
  • Ability to work independently as needed to support the group effort.
  • Basic knowledge of cleaning products or willing to learn.

QUALIFICATIONS:

  • High School Diploma or GED
  • Six months or more related experience.
  • Valid Arizona Driver’s License required.
  • Must pass criminal background check.

WORKING ENVIRONMENT:  The work is performed in four office buildings and two warehouses. Work hours Monday thru Friday will be evening hours.  Hours on the weekends may be during the day.  Schedule to be determined by Safety & Risk Manager.  

 

PHYSICAL DEMANDS: The work requires routine walking, standing, bending and carrying items weighing twenty five pounds or less. 

Retail Sales Representative - 1 Stop Mail and More

Job Description Summary:  The Retail Sales Representative objective is to sell all products offered by Cellular One 1 Stop Mail and More so that the revenue targets will be achieved by the company.  The Retail Sales Representative must ensure that all the merchandise is current, clean and saleable, by making regular inspections.  The Retail Sales Representative must have a thorough understanding of all available sales offerings in order to provide the customer with the appropriate solution at point of sale.  A varied work schedule, including evenings and weekends for special community events, along with minimal business travel is required.  As with all positions at Cellular One, the Retail Sales Representative must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

Major Duties & Responsibilities:

·       Meeting or exceeding monthly company revenue targets

·       Provide quality customer service by greeting and assisting customers, and responding to customer inquiries and complaints

·       Acquire expertise on all products offered by 1 Stop Mail and More

·       Assist the Store Supervisor with assign specific duties

·       Engage in inventory, cleaning of store location and ordering of supplies

·       Confer with Store Supervisor to develop methods to increase sales, expand markets and promote business

·       Ensure correct daily cash balancing and deposit of the assigned drawer to accurately maintain financial records for the Accounting Department

·       Adhere to assigned work schedule, while being conscious of overtime, this includes clocking in and out via our time keeping system

·       Develops community interaction through business groups, community events, Chamber of Commerce meetings and events, business seminars and other community activities

·       Adheres to all company policies, procedures and business ethics codes

Additional Duties & Responsibilities:

·       Attend quarterly sales training

·       Complete Mindflash as required with 90% pass rate

·       Complete store sales sheet and make sure that all data is correct for accurate commission payout

·       Prepare inventory returns and transfers

·       Report inventory discrepancies to Store Supervisor

·       Adhere to cash handling policy and assure adherence to written policy

·       Report on adequate marketing and advertising for the store location

·       Identify current and future trends  that appeal to consumers

·       Ensure merchandise is clean and ready to be displayed

·       Monitor local competitors

·       Initiating changes to improve the business

Key Competencies: 

·       Handling of customer issues

·       Time management skills

·       Decision making skills

·       Verbal communication skills

·       Commercial awareness

Computer Software/Hardware Skills:

MS Office:  MS Outlook (basic)

Specific Requirements/Qualifications:

  • Previous retail sales and outside sales experience preferred. Excellent interpersonal and organizational skills required. Computer data entry skills preferred.

Education Requirements:

  • High School or Equivalency Diploma.

Physical Requirements:

·       Lifting up to 30 Pounds

Level I Requirements:

Excellent interpersonal and verbal/written communication skills. High School or Equivalency Diploma.  Basic Competency with Microsoft Office Outlook.

 
 
 

Level II Requirements:

Excellent interpersonal and verbal/written communications skills.  Previous experience in Retail/Outside/Direct and or Indirect Sales.  Basic skills with Microsoft Office, Outlook, and Word. Continually exceed 90% of sales metrics.

 
 
 

Level III Requirements:

Excellent interpersonal and verbal/written communications skills.  Two plus years previous experience in Retail/Outside/Direct and or Indirect Sales.  Intermediate skills with Microsoft Office, Outlook, and Word.  Continually exceed 100% of sales metrics.