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Application Support Analyst I

                                                                                                                                              

Job Description Summary:  The Applications Support Analyst I provides support for various applications/services and the systems/networks/hardware they run on.

Major Duties & Responsibilities:

·       Proactively provides support and analysis on system stability, availability, performance and reliability. 

·       Requires knowledge and understanding in any core functionality of the Applications/Systems we support (Postpaid , Prepaid , Message Processing, Mediation, Provisioning, Billing, Web Applications, Middleware, Retail activation Systems, Payment Processing, etc.). 

·       Ability to understand, prioritizes, and resolves multiple complex and critical issues.

·       Protect and insure the stability of the operational systems, as well as maintain the integrity of the data they contain.

·       Assist in determining the impact of operational issues, and provide input towards their resolution. 

·       Assess feasibility and assist in implementation of any project required by the business.

·       Available to provide 24 X7 support as required including on call. 

Additional Duties & Responsibilities:

·      Provide guidance and support to the business for applications/services we support and maintain.   

Key Competencies:  

·       1-5 years System understanding OR  Support experience 

·       Good communication skills, written and verbal

·       Problem solving skills

Computer Software/Hardware Skills:

Basic computer skills (Outlook, Word, Excel and other such programs), experience working in and supporting systems and applications, system monitoring (such as alarm, space and memory monitoring), Operating System knowledge (such as Linux, Unix, Windows), Database knowledge (such as SQL), systems and scripting language (such as Java, HTML, XML).

Specific Requirements/Qualifications:

·       1-5 years System understanding OR  Support experience 

Education Requirements:

·       High School Diploma (Associate Degree or  Bachelor’s Degree preferred)

Physical Requirements:

·       Lifting up to 25 Pounds 

Field Engineer II - Show Low or New Mexico

This position is responsible for the proper operation of a large group of Network elements. Duties in support of interdepartmental objectives, to include preventative and remedial maintenance, installation, optimization, building and ground upkeep, and integration of network hardware and interconnect facilities. This activity requires ability to troubleshoot site problems using specifications, drawings, plans, schematics, manuals, and tech support help lines. Position requires working alone and unsupervised and there for this individual must be self-motivated/disciplined. Job duties are outside of the normal Monday through Friday work week of 8:00 a.m. to 5:00 p.m., including before and after-hours, weekends, and holidays. Field Tech Engineer II must have a thorough understanding of the operation of CellularOne cell site equipment and be able to coordinate efforts with other members of the field team. This position requires installation responsibilities related to the site equipment. A clean driving record and a valid driver’s license are required and must be maintained. This position requires actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Install, maintain, and upgrade cell site, microwave, DC power systems, and all other assigned equipment in an efficient and timely manner and to company standards
  • Maintain assigned Company Vehicle as required. To include Lube, Oil, and Filter, and any other issues. 
  • Must have a working knowledge of TCP/IP, LAN/WAN, and Network Protocols    
  • Assist in disaster recovery efforts of the network
  • Performance of basic drive tests at cell sites to include call quality and handoffs
  • Call test new installation from each radio/carrier per sector
  • Deploys to sites as needed for troubleshooting and network restoral activities
  • Investigate and report back to engineering any call quality and handoff issues on the network
  • Preform on-call duties as scheduled by the Field Operations Manager or Lead Field Engineer as follows:

-       Be ready to respond to any outage as necessary

-       Must be in CellularOne coverage area

-       Must be void of impaired substances  

  • Resolution of customer complaints as they apply to technical issues
  • Work effectively and efficiently with equipment vendors
  • Keep Inventory of sites and assigned warehouses up to date and use the inventory system to properly move equipment to and from sites
  • Basic working knowledge of generators
  • Compete daily job assignments as outlined by the Field Operations Manager or Lead Field Tech Engineer
  • Create trouble tickets with vendors as needed to resolve network issues
  • Keep Inventory of sites and assigned warehouses up to date and use the inventory system to properly move equipment to and from sites
  • Keep records up to date using trouble ticket and preventive maintenance systems
  • Ability to work on technical projects involving a larger team
  • Ability to follow provided instruction and training on equipment, maintenance procedures, and processes
  • Respond to power outages and hook up portable generators to keep up network reliability 
  • Other duties as required or assigned 

Education/Experience:

Two to four year electronics degree or electronics certification from an accredited school or military equivalent or verifiable experience with a wireless carrier

Qualifications:

  • Two years preferred verifiable experience with wireless carrier
  • Computer and software knowledge (i.e. Microsoft Office Suite, Email, ect)
  • Preferred certification in Cellular Base Station (BTS) Equipment
  • High level of understanding of telecommunications systems
  • Knowledgeable use of electronic test equipment for cellular communications (i.e. Multi-meter, T-1 test equipment, Ethernet test equipment, wave guide test equipment, ect)
  • Good understanding of microwave systems, troubleshooting
  • Strong communication and organizational skills required
  • Above average understanding of AC and DC power system installation and troubleshooting
  • Understanding of fiber optics
  • Understanding of microwave and data backhaul

Preferred:

  • Cellular tower climbing is a plus but is not required

Work Schedule/Hours:

  • Job requires flexible work schedule outside the normal Monday through Friday work week, including before and after-hours, weekends and holidays.
  • May attend meetings, which could involve some overtime nights and/or holidays
  • Must be able to work an on-call schedule 

Work Environment/Conditions:

Employee will be working outside in wet humid and extreme cold and/or extreme hot conditions occasionally. Employee will work in high, precarious places occasionally. Position requires reaching with hands and arms, climbing or balance and kneeling, stooping, crouching, and crawling. Outdoors exposed to changing weather conditions (rain, snow, wind, etc.). Employee is required to lifting up to 100 pounds. Lifting or carrying about 20% of the time. Some of the work day will be in improperly illuminated or awkward and confining spaces. Job requires moderate physical activity somewhat strenuous of a primarily product/technical nature. Job requires manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials. Job requires close vision, distance vision, color vision, peripheral vision, depth perception, and ability to focus.

 

Field Engineer III - Show Low or New Mexico

This position is responsible for the proper operation of a large group of Network elements. Duties in support of interdepartmental objectives, to include preventative and remedial maintenance, installation, optimization, building and ground upkeep, and integration of network hardware and interconnect facilities. This activity requires ability to troubleshoot site problems using specifications, drawings, plans, schematics, manuals, and tech support help lines. Position requires working alone and unsupervised and there for this individual must be self-motivated/disciplined. Job duties are outside of the normal Monday through Friday work week of 8:00 a.m. to 5:00 p.m., including before and after-hours, weekends, and holidays. Field Engineer III must have a thorough understanding of the operation of CellularOne cell site equipment and be able to coordinate efforts with other members of the field team. This position requires installation responsibilities related to the site equipment. A clean driving record and a valid driver’s license are required and must be maintainedto comply with company insurance policy. This position requires actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Install, maintain, and upgrade cell site, microwave, DC power systems, and all other assigned equipment in an efficient and timely manner and to company standards
  • Maintain assigned Company Vehicle as required. To include Lube, Oil, and Filter, and any other issues. 
  • Must have a working knowledge of TCP/IP, LAN/WAN, and Network Protocols    
  • Basic working knowledge of generators
  • Plan and facilitate in disaster recovery efforts of the network
  • Performance of basic drive tests at cell sites to include call quality and handoffs
  • Call test new installation from each radio/carrier per sector
  • Deploys to sites as needed for troubleshooting and network restoral activities
  • Investigate and report back to engineering any call quality and handoff issues on the network
  • Preform on-call duties as scheduled by the Field Operations Manager or Lead Field Engineer as follows:

-       Be ready to respond to any outage as necessary

-       Must be in CellularOne coverage area

-       Must be void of impaired substances  

  • Create trouble tickets with vendors as needed to resolve network issues
  • Resolution of customer complaints as they apply to technical issues
  • Work effectively and efficiently with equipment vendors
  • Compete daily job assignments as outlined by the Field Operations Manager or Lead Field Tech Engineer
  • Keep records up to date using trouble ticket and preventive maintenance systems
  • Keep Inventory of sites and assigned warehouses up to date and use the inventory system to properly move equipment to and from sites
  • Ability to lead technical project involving a larger team
  • Ability to provide instruction and training (mentor) others on cell site equipment, maintenance procedures, and processes 
  • Repair and replacement of waveguide and IF lines. To include changing out connectors and lines. Using test equipment to sweep and troubleshoot with available test gear. 
  • Respond to power outages and hook up portable generators to keep up network reliability 
  • Fill in as Lead Field Engineer when requested. Which includes Supervisor on call and other duties of the Lead Field Engineer as requested
  • Other duties as required or assigned 

Education/Experience:

  • Two to four year electronics degree or electronics certification from an accredited school or military equivalent. Three to five years verifiable experience with wireless carrier.

Qualifications:

  • Four years preferred verifiable experience with wireless carrier
  • Proficient computer and software knowledge (i.e. Microsoft Office Suite, Email, ect)
  • Certification in Cellular Base Station (BTS) Equipment
  • Advanced level of understanding of telecommunications systems
  • Proficient use of electronic test equipment for cellular communications (i.e. Multi-meter, T-1 test equipment, Ethernet test equipment, wave guide test equipment, ect)
  • Advanced understanding of microwave systems, trouble shooting
  • Strong communication and organizational skills required
  • Advanced understanding of AC and DC power systems installation and trouble shooting
  • Understanding of fiber optics
  • Advanced knowledge of microwave and data backhaul

Preferred:

  • Cellular tower climbing is a plus but is not required

Work Schedule/Hours:

  • Job requires flexible work schedule outside the normal Monday through Friday work week, including before and after-hours, weekends and holidays.
  • May attend meetings, which could involve some overtime, nights, and/or holidays
  • Must be able to work an on-call schedule 

Work Environment/Conditions:

Employee will be working outside in wet humid and extreme cold and/or extreme hot conditions occasionally. Employee will work in high, precarious places occasionally. Position requires reaching with hands and arms, climbing or balance and kneeling, stooping, crouching, and crawling. Outdoors exposed to changing weather conditions (rain, snow, wind, etc.). Employee is required to lifting up to 100 pounds. Lifting or carrying about 20% of the time. Some of the work day will be in improperly illuminated or awkward and confining spaces. Job requires moderate physical activity somewhat strenuous of a primarily product/technical nature. Job requires manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials. Job requires close vision, distance vision, color vision, peripheral vision, depth perception, and ability to focus

Sunstate Technology Group - Sales Manager , Phoenix

 

 The Sunstate Technology Group Sales Manager position requires a dynamic, energetic sales professional, master of sales and marketing and a true self starter. The Sales Manager must be able to interact with leadership and deliver detailed information regarding trending, sales goals, pipelines, & forecasting. The ideal candidate will possess the ability to develop staff, programs, and IT systems to sustain solid sales performance in the MSP industry. The ability to build an effective sales program and system that can be duplicated is a must! Candidates must have excellent computer skills, strong interpersonal communication skills, professional presentation and speaking skills. Candidate must also be organized and able to manage sales/marketing responsibilities in multiple geographic regions. Candidate must be goal driven and able to drive results in a highly competitive market. 

Reports to: 

 Sunstate Technology Group Chief Executive Officer 

 Location Address: Phoenix 

 

Essential Duties: 

Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products. 

 Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors. 

 Maintains national sales and customer service staff by recruiting, selecting, orienting, and training employees. 

 Maintains national sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results. 

 Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. 

 Contributes to team effort by accomplishing related results as needed. 

 Create and execute a multi-faceted prospecting plan through cold calling, email, leveraging personal contacts, and following up on company generated leads. 

Attending networking events, conferences and tradeshows to build relationships that will create new business opportunities. 

Input and manage all sales opportunities through CRM (Customer Relationship Management) system. Currently ConnectWise Manage / Sell. 

 Participate in weekly sales meetings, which will include sales pipeline forecasting and management to ensure consistent performance each month. 

 Develops and manages sales/marketing operating budget. 

 Establishes and maintains a consistent corporate image throughout all product lines, promotional materials, and events. 

 Directs sales forecasting activities and sets performance goals accordingly 

 Directs staffing, training and performance evaluations to develop and control sales programs 

 Meets with key clients, assisting sales representatives with maintaining relationships and negotiating and closing deals. 

 Coordinates liaison between sales department and other sales related units. 

 Assists with other departments within the organization to prepare manuals and technical publications. 

 

Sunstate Technology Group - Sales Manager 

 

Prepares sales reports showing sales volume, potential sales and areas of proposed client base expansion. 

 Develops renewal reporting, roadmaps, and yearly strategy to maintain reoccurring revenue base. 

 Develops churn management strategy and reporting. 

 Develop and maintain customer interaction processes and procedures. 

 Develops and maintains customer escalation management processes. 

 Perform other duties as assigned. 

 Manage inside Sales Representatives to ensure lead generation and appointment setting success through guidance and coaching. 

 Professionally represent the company to clients and provide excellent customer service. 

 

Qualifications: 

Bachelor’s degree in Sales, Marketing or Business Administration or the equivalent number of years of experience. 

5-10 years of sales experience with a demonstrated track record of over-achievement 

 Proven ability to develop and initiate strategies for revenue and client count growth as well as expense control. 

 5 years minimum related experience with progressive management 

3-5 years of leadership experience with the field, commission-based reps or 5-8 years as a field, commissioned sales rep. 

Strong understanding of IT MSP sales. 

 Strong understanding of Sales Engineering requirements. 

 Experience running and building a sales team. 

 Build, maintain, and effectively manage a healthy sales pipeline. 

 Accurately forecast sales results. 

 Follow a structured sales methodology as well as meet/exceed sales quotas. 

 Great communication skills. 

 Exceptional references. 

 

Certifications Required: 

 None 

 

Job Requirements: 

 Ability to travel up to 50%. 

 Ability to sit, stand, or be active for 8 hours a day. 

 Ability to lift 50+ lbs. 

 Resides or can be present in PHX Sunstate Office M-F 8-5am 

 Have a valid driver’s license and maintain a clean driving record.