Employment Application
View Description
Accepted file types:
doc, .docx, .pdf, .rtf, wps, .xml, .txt

Sales Field Representative

The Sales Field Representative position demands honesty and integrity as financial transactions are performed on-site with little direct supervision. The Sales Field Representative must have a thorough understanding of all available phone, tablet, internet devices, and accessory inventory, along with phone plan, plan features, and data plan offerings, in order to provide the customer with the appropriate products and services. Daily, evening and weekend shifts are required and a varied weekly work schedule. As with all positions at CellularOne, the Field Representative must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Activation of pre-paid, post-paid, renewals, and data plans
  • Weekly and monthly customer follow-up to keep customers current on their bills, and resolve potential concerns.
  • Provide quality customer service to all current and prospective Cellular One customers, which includes:  plan, handset, tablet, data, and feature knowledge
  • Responsible to acquire expertise on all handsets, tablet and phone accessories, as well as phone plans, data plan, and plan features.
  • Meeting or exceeding monthly company sales targets, in adherence to the Policy (Sales Goals – Chargebacks)
  • Ensure correct daily cash balancing and deposits of the Sales Field Representative’s assigned drawer to accurately maintain financial records for the Accounting Department
  • Adhere to an assigned work schedule, while being conscious of minimizing overtime, including clocking in and out via our time keeping system
  • Assist the Cellular One Store Supervisor in performing weekly and monthly inventory counts, in which the Sales Field Representative will be held accountable for all store inventory
  • Assist the Cellular One Store Supervisor in confirming that all marketing collateral is current and up to date.
  • Use the 6 Steps of a Sale & maintain current customer base as well as to attract new customers
  • Other duties as requested by Cellular One Sales Managers
  • The Sales Field Representative must initially fully complete all Cellular One Customer Sales Contracts, with accurate contact information, to include:  correct billing address, correct physical address, with signatures, initials and dates
    • Cellular One Subsidized Sales Contracts must include proof of subsidized qualifications

Education/Experience

Previous retail Sales or Customer Service experience preferred. Excellent interpersonal and organizational skills required. Computer data entry skills preferred.

Working Conditions/Physical Activity Level/Manual Dexterity

  • Requires lifting up to 10 pounds, stooping and bending, with light physical activity.

Application Support Analyst I

Department:  IT Applications

Reports To:  IT Applications Manager                                                                                                                                                        

Job Description Summary:  The Applications Support Analyst I provides support for various applications/services and the systems/networks/hardware they run on.

Major Duties & Responsibilities:

·       Proactively provides support and analysis on system stability, availability, performance and reliability.

·       Requires knowledge and understanding in any core functionality of the Applications/Systems we support (Postpaid , Prepaid , Message Processing, Mediation, Provisioning, Billing, Web Applications, Middleware, Retail activation Systems, Payment Processing, etc.).

·       Ability to understand, prioritizes, and resolves multiple complex and critical issues.

·       Protect and insure the stability of the operational systems, as well as maintain the integrity of the data they contain.

·       Assist in determining the impact of operational issues, and provide input towards their resolution.

·       Assess feasibility and assist in implementation of any project required by the business.

·       Available to provide 24 X7 support as required including on call.

Additional Duties & Responsibilities:

·       Provide guidance and support to the business for applications/services we support and maintain.  

Key Competencies: 

·       1-5 years System understanding OR  Support experience

·       Good communication skills, written and verbal

·       Problem solving skills

Computer Software/Hardware Skills:

Basic computer skills (Outlook, Word, Excel and other such programs), experience working in and supporting systems and applications, system monitoring (such as alarm, space and memory monitoring), Operating System knowledge (such as Linux, Unix, Windows), Database knowledge (such as SQL), systems and scripting language (such as Java, HTML, XML).

Specific Requirements/Qualifications:

·       1-5 years System understanding OR  Support experience

Education Requirements:

·       High School Diploma (Associate Degree or  Bachelor’s Degree preferred)

Physical Requirements:

·       Lifting up to 25 Pounds

Application closes Wednesday December 6, 2017

Human Resource Coordinator

Department:  HR

Reports To:  Human Resources Manager

The Human Resource Coordinator performs duties associated with the maintenance of applicant/employee records, the administration of employee benefits programs, and state and federal employment compliance issues. This position requires actions and behaviors that promote a positive and supportive working environment at all times.  This would include strict and confidential behavior concerning matters affecting both employees and the company.  The position also provides technical and administrative human resource assistance to all Management and Directors in the company.

Primary Duties and Responsibilities:

·      Administer employee benefits programs such as basic medical, vision and dental plans; short/long term disability programs, workers compensation/OSHA and counsel employees on benefit plan provisions. Includes processing/forwarding claims, verifying coverage’s and eligibilities and all associated regulatory reporting requirements.

·      Enter all employee personal information into payroll system for benefit deductions, tax information and all pertinent information concerning their employment.

·      Answer routine inquiries from inside and outside the company on employment verifications, benefits.

·      Interface with all appropriate online Benefit carriers to input each selected benefit properly.

·      Reconcile the benefits statements.

·      Perform payroll/benefits-related reconciliations.

·      Conduct audits of various payroll benefits or other HR programs and recommend any corrective action.

·      Familiarity with social media recruiting.

·      Outstanding communication and interpersonal skills.

·      Ability to handle data with confidentiality.

·      Gather all information needed to process employee performance reviews, as well as providing documentation needed to ensure compensation is applied if applicable.

·      Guidelines/claims processing and job openings in written line with written company policy on these issues.

·      Recruit prospects, conduct initial interviews and recommend applicants for departmental selection.

·      Conduct reference and background checks as a final selection tool according to company policy.

·      Maintain employment resumes, application forms and applicant flow logs in line with company policy. Place job orders with appropriate job service organizations or coordinate local and state advertising.

·      Create new employee personnel files and file papers and documents into appropriate employee files.

·      Maintain employee personnel files in line with company policy and government regulations.

·      Sign up new employees and provide employee orientation on company policies and programs.

·      Review and update company job descriptions to ensure accuracy and legal compliance.

·      Prepare and distribute annual or bi-annual job evaluation forms to all departmental supervisors.

·      Maintain office bulletin board with up to date and legally compliant information.

·      Stay up-to-date and comply with changes in labor legislation.

·      Develop and implement HR policies throughout the organization.

·      Update employee records with new hire information and/or changes in employment status.

·      Maintain organizational charts and detailed job descriptions along with salary records.

·      Implement training and development plans.

·      Other related duties as assigned.

Education / Competencies:

·      Bachelor's degree in human resources or two years of HR administrative experience or an equivalent combination of education and experience.

  •  HR Expertise
  • Communication
  • Relationship Management
  • Proven work experience as an HR Specialist or HR Generalist
  • Hands-on experience with Human Resources Information Systems
  • Knowledge of Applicant Tracking Systems
  • Solid understanding of labor legislation and payroll process
  • Familiarity with full cycle recruiting
  • Excellent verbal and written communication skills
  • Good problem-solving abilities

Executive Assistant/Dispatcher - Sunstate

The dispatcher for Sunstate will report to the Director of Technical Operations and Executive Assistant of Sunstate.  The Dispatcher will be expected to provide high-level customer support, administrative support, service ticket & project Coordination support to the Director and Team, by taking incoming calls from customers, assigning support tickets to technical team, making sure technical issues are being resolved within a timely manner and within Sunstate’s SLA’s. Preparing reports and presentations, reviewing email and regular mail, receiving visitors, arranging conference calls and scheduling meetings.  This includes fulfilling a key role by assisting in the overall coordination and support of all Technical personnel with clerical, accounting, administrative, reporting, and tracking needs.  The position demands excellent organizational, interpersonal, multiple tasking, budgetary responsibilities, project coordination and computer skills.  The Dispatcher must interface effectively with internal company departments, as well as outside companies/vendors.  With this role, effective decision making skills will be required, in order to support the Director, and the Technical team.  This position requires actions and behaviors that promote a positive, supportive working environment at all times. Responsibilities include but are not limited to the following:

  • The position will require meticulous attention to detail, Exceptional Business/Corporate Writing skills, have a sense of urgency, and be responsible for the safe guarding of highly confidential information and material.
  • The Dispatcher will assist in the organization and management of the Director’s schedule, which will require creativity, flexibility and impromptu planning ahead as changes arise.
  • This will include preparation of correspondence, memos, charts, tables, graphs, etc. as needed.
  • In the Director’s absence, the Dispatcher will take the initiative of planning, organizing and executing special projects and assignments to broaden the scope of regular areas of responsibilities, and be creative in the expansion of the position of Dispatcher.

This role requires the individual to be capable of multi-tasking and handling diverse projects in a fast paced environment. Being personable, outgoing, and having the ability to interact and communicate with individuals at all levels of the organization, as well as the public is a must.  Additional responsibilities include, but are not limited to the following:

  • Answer all incoming calls, serve as a point of contact for clients (existing and new), Create tickets for calls and assign those tickets.
  • Be a go between for customers and Sunstate’s Technical Team.
  • Learn Sunstate’s management software “ConnectWise Manage and Automate” and other company applications like Confluence, ScreenConnect, Nilear, Smileback, Bright Gauge.
  • Create daily schedule for technical team, which includes on-call schedule
  • Work with the Director to set appointments, create job postings and schedule interviews, take notes in meetings and other clerical duties

·       Contribute to the project plan and preparation of checklists

·       Support the Director in liaising with Partners/Vendors, Consultants, etc.

  • Responsible for responding to the Finance Department’s PaperSave Invoicing system requirements
  • Budget upkeep & coordination.
  • Prepares Board Report presentations by compiling data; developing presentation formats and materials
  • Maintains Directors appointment schedule by planning and scheduling meetings, conferences, teleconferences and travel.
  • Maintains customer confidence and protects operations by keeping information confidential.
  • Prepares reports by collecting and analyzing information.
  • Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
  • Create and maintain project status spreadsheets.
  • Tracking outstanding PO’s and back orders.
  • Keep budgets for Technical.
  • Help with new fiscal year budgets.
  • Meeting with vendors as needed.
  • Maintain P & L for Technical business
  • Weekly/Monthly reports
  • Attend Project Status Report Meetings take notes and action items and assign accordingly
  • Administrative duties as outlined by the Director, Executive Assistant and CEO.
  • Book flights and hotels as needed
  • Prepare presentations in PowerPoint for department and company meetings
  • Schedule meeting rooms as needed
  • Collect all Technical expense and credit card reports, code purchases and report to Executive Assistant
  • Be there to help other team members
  • Other duties as assigned.

Education

  • High School diploma or GED required
  • Associates or Bachelor degree preferred

Experience

  • 1-2 years in a significant administrative assistant role
  • 2-3 years bookkeeping and or dispatching

Skills

  • Connectwise, Labtech, Brightgauge and other applicable MSP’s related software
  • Advanced Excel abilities; Prepare spreadsheets and databases, develop formulas, pivot tables, linking worksheets, trouble shoot functions
  • Excellent MS Office abilities; Word, Access, PowerPoint,
  • Strong universal computer skills; Ability to work in a variety of applications to pull data and produce reports
  • Strong organizational skills; time management, task prioritization and tracking
  • Professional communication and interpersonal skills; ability to write clearly and interact within the department and with vendors