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Field Engineer III – Location: Show Low AZ

Field Engineer III

This position is responsible for the proper operation of a large group of Network elements. Duties in support of interdepartmental objectives, to include preventative and remedial maintenance, installation, optimization, building and ground upkeep, and integration of network hardware and interconnect facilities. This activity requires ability to troubleshoot site problems using specifications, drawings, plans, schematics, manuals, and tech support help lines. Position requires working alone and unsupervised and there for this individual must be self-motivated/disciplined. Job duties are outside of the normal Monday through Friday work week of 8:00 a.m. to 5:00 p.m., including before and after-hours, weekends, and holidays. Field Engineer III must have a thorough understanding of the operation of CellularOne cell site equipment and be able to coordinate efforts with other members of the field team. This position requires installation responsibilities related to the site equipment. A clean driving record and a valid driver’s license are required and must be maintained to comply with company insurance policy. This position requires actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Install, maintain, and upgrade cell site, microwave, DC power systems, and all other assigned equipment in an efficient and timely manner and to company standards
  • Maintain assigned Company Vehicle as required. To include Lube, Oil, and Filter, and any other issues.
  • Must have a working knowledge of TCP/IP, LAN/WAN, and Network Protocols   
  • Basic working knowledge of generators
  • Plan and facilitate in disaster recovery efforts of the network
  • Performance of basic drive tests at cell sites to include call quality and handoffs
  • Call test new installation from each radio/carrier per sector
  • Deploys to sites as needed for troubleshooting and network restoral activities
  • Investigate and report back to engineering any call quality and handoff issues on the network
  • Preform on-call duties as scheduled by the Field Operations Manager or Lead Field Engineer as follows:

-        Be ready to respond to any outage as necessary

-        Must be in CellularOne coverage area

-        Must be void of impaired substances 

  • Create trouble tickets with vendors as needed to resolve network issues
  • Resolution of customer complaints as they apply to technical issues
  • Work effectively and efficiently with equipment vendors
  • Compete daily job assignments as outlined by the Field Operations Manager or Lead Field Tech Engineer
  • Keep records up to date using trouble ticket and preventive maintenance systems
  • Keep Inventory of sites and assigned warehouses up to date and use the inventory system to properly move equipment to and from sites
  • Ability to lead technical project involving a larger team
  • Ability to provide instruction and training (mentor) others on cell site equipment, maintenance procedures, and processes
  • Repair and replacement of waveguide and IF lines. To include changing out connectors and lines. Using test equipment to sweep and troubleshoot with available test gear.
  • Respond to power outages and hook up portable generators to keep up network reliability
  • Fill in as Lead Field Engineer when requested. Which includes Supervisor on call and other duties of the Lead Field Engineer as requested
  • Other duties as required or assigned

Education/Experience:

  • Two to four year electronics degree or electronics certification from an accredited school or military equivalent. Three to five years verifiable experience with wireless carrier.

Qualifications:

  • Four years preferred verifiable experience with wireless carrier
  • Proficient computer and software knowledge (i.e. Microsoft Office Suite, Email, ect)
  • Certifications in Ericsson Cellular Base Station (RBS) Equipment
  • Advanced level of understanding of telecommunications systems
  • Proficient use of electronic test equipment for cellular communications (i.e. Multi-meter, T-1 test equipment, Ethernet test equipment, Anritsu test equipment, ect)
  • Advanced understanding of microwave systems, trouble shooting
  • Strong communication and organizational skills required
  • Advanced understanding of AC and DC power systems installation and trouble shooting
  • Understanding of fiber optics
  • Advanced knowledge of microwave and data backhaul

Preferred:

  • Cellular tower climbing is a plus but is not required

Work Schedule/Hours:

  • Job requires flexible work schedule outside the normal Monday through Friday work week, including before and after-hours, weekends and holidays.
  • May attend meetings, which could involve some overtime, nights, and/or holidays
  • Must be able to work an on-call schedule

                                                                                      

Work Environment/Conditions:

Employee will be working outside in wet humid and extreme cold and/or extreme hot conditions occasionally. Employee will work in high, precarious places occasionally. Position requires reaching with hands and arms, climbing or balance and kneeling, stooping, crouching, and crawling. Outdoors exposed to changing weather conditions (rain, snow, wind, etc.). Employee is required to lifting up to 100 pounds. Lifting or carrying about 20% of the time. Some of the work day will be in improperly illuminated or awkward and confining spaces. Job requires moderate physical activity somewhat strenuous of a primarily product/technical nature. Job requires manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials. Job requires close vision, distance vision, color vision, peripheral vision, depth perception, and ability to focus

Field Engineer III - Location: Gallup NM

This position is responsible for the proper operation of a large group of Network elements. Duties in support of interdepartmental objectives, to include preventative and remedial maintenance, installation, optimization, building and ground upkeep, and integration of network hardware and interconnect facilities. This activity requires ability to troubleshoot site problems using specifications, drawings, plans, schematics, manuals, and tech support help lines. Position requires working alone and unsupervised and therefore this individual must be self-motivated/disciplined. Job duties are outside of the normal Monday through Friday work week of 8:00 a.m. to 5:00 p.m., including before and after-hours, weekends, and holidays. Field Engineer III must have a thorough understanding of the operation of CellularOne cell site equipment and be able to coordinate efforts with other members of the field team. This position requires installation responsibilities related to the site equipment. A clean driving record and a valid driver’s license are required and must be maintained to comply with company insurance policy. This position requires actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

• Install, maintain, and upgrade cell site, microwave, DC power systems, and all other assigned equipment in an efficient and timely manner and to company standards
• Maintain assigned Company Vehicle as required. To include Lube, Oil, and Filter, and any other issues.
• Must have a working knowledge of TCP/IP, LAN/WAN, and Network Protocols   
• Basic working knowledge of generators
• Plan and facilitate in disaster recovery efforts of the network
• Performance of basic drive tests at cell sites to include call quality and handoffs
• Call test new installation from each radio/carrier per sector
• Deploys to sites as needed for troubleshooting and network restoral activities
• Investigate and report back to engineering any call quality and handoff issues on the network
• Preform on-call duties as scheduled by the Field Operations Manager or Lead Field Engineer as follows:
- Be ready to respond to any outage as necessary
- Must be in CellularOne coverage area
- Must be void of impaired substances 
• Create trouble tickets with vendors as needed to resolve network issues
• Resolution of customer complaints as they apply to technical issues
• Work effectively and efficiently with equipment vendors
• Compete daily job assignments as outlined by the Field Operations Manager or Lead Field Tech Engineer
• Keep records up to date using trouble ticket and preventive maintenance systems
• Keep Inventory of sites and assigned warehouses up to date and use the inventory system to properly move equipment to and from sites
• Ability to lead technical project involving a larger team
• Ability to provide instruction and training (mentor) others on cell site equipment, maintenance procedures, and processes
• Repair and replacement of waveguide and IF lines. To include changing out connectors and lines. Using test equipment to sweep and troubleshoot with available test gear.
• Respond to power outages and hook up portable generators to keep up network reliability
• Fill in as Lead Field Engineer when requested. Which includes Supervisor on call and other duties of the Lead Field Engineer as requested
• Other duties as required or assigned

Education/Experience:
• Two to four year electronics degree or electronics certification from an accredited school or military equivalent. Three to five years verifiable experience with wireless carrier.

Qualifications:
• Four years preferred verifiable experience with wireless carrier
• Proficient computer and software knowledge (i.e. Microsoft Office Suite, Email, ect)
• Certifications in Ericsson Cellular Base Station (RBS) Equipment
• Advanced level of understanding of telecommunications systems
• Proficient use of electronic test equipment for cellular communications (i.e. Multi-meter, T-1 test equipment, Ethernet test equipment, Anritsu test equipment, ect)
• Advanced understanding of microwave systems, trouble shooting
• Strong communication and organizational skills required
• Advanced understanding of AC and DC power systems installation and trouble shooting
• Understanding of fiber optics
• Advanced knowledge of microwave and data backhaul

Preferred:

• Cellular tower climbing is a plus but is not required

Work Schedule/Hours:

• Job requires flexible work schedule outside the normal Monday through Friday work week, including before and after-hours, weekends and holidays.
• May attend meetings, which could involve some overtime, nights, and/or holidays
• Must be able to work an on-call schedule

Work Environment/Conditions:

Employee will be working outside in wet humid and extreme cold and/or extreme hot conditions occasionally. Employee will work in high, precarious places occasionally. Position requires reaching with hands and arms, climbing or balance and kneeling, stooping, crouching, and crawling. Outdoors exposed to changing weather conditions (rain, snow, wind, etc.). Employee is required to lifting up to 100 pounds. Lifting or carrying about 20% of the time. Some of the work day will be in improperly illuminated or awkward and confining spaces. Job requires moderate physical activity somewhat strenuous of a primarily product/technical nature. Job requires manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials. Job requires close vision, distance vision, color vision, peripheral vision, depth perception, and ability to focus.

Business Solutions Sales Executive

Business Solutions is looking for the right sales professional to grow our Cloud revenue through assigned channels, building and developing relationships with local Business and Government entities. Achieving set Revenue and Sales targets & objectives drawing on the entire Business Solutions Cloud Services portfolio.
This portfolio includes, Cloud Based IaaS Services, Mobile Device Management, DRaaS (Disaster Recovery), BUaaS (Cloud Back-Up Service), Managed Services, GPS solutions, Security and VaaS (VoIP as a Service).
This position will be an active sales role, soliciting and articulating our Cloud propositions to target accounts, along with the Business Solutions Business Development Manager and Business Solutions Engineering Team. This position reports to the Business Development Manager.

Objectives:

  • Proactively develop sales and pipeline per channel, according to agreed standards
  • Meet and exceed set sales targets
  • Provide customers and prospects with competitive, customized solutions
  • Identification and delivery of relevant business unit opportunities for cross-selling other Business Solution services
  • Articulate our Cloud propositions on a senior level to our target account base
  •  Participate in strategic and tactical account planning with Management
  • Influence and take part in the development of the Cloud Strategy in relevant accounts.
  • Build relationships with customers and prospects as a trusted Cloud advisor

Main Duties and Responsibilities:

The position will involve all aspects from pre and post Cloud Sales, including prospecting, presenting, following up from meetings, designing solutions, developing winning proposals, and closing customer contracts. This is accomplished in conjunction with the Business Solutions Management and pre/post sales IT engineers. This position requires up to 60% travel with a company provided vehicle. Applicant must have a clean driving record and a current Drivers License in good standing.

  • Developing relationships with Business and Government
  • Drive revenues for multiyear contracts for Business Solutions Cloud Based solutions.
  • Proposal development using the Cloud Team and tools
  • Focus on developing business transformation opportunities for our target account base.
  • Work with internal and external resources to develop solutions for corporate clients
  • Attend customer meetings and present on Cellular One’s Business Solution capabilities and products.
  • Complete pipeline prospecting reports for the  Business Solutions Business Development Manager
  • Possess a clear understanding of each customer’s overall needs and requirements
  • Manage a Pipeline of all current and new Cloud based opportunities and prospects
  •  Provide a view on and forecast for product and service development
  •  Undertake other duties as assigned by the Business Solutions Business Development Manager

 

Business Solutions Systems Engineer

Description:
To aid the Senior IT Engineer and Sales Team in selling the Cellular one online Cloud platform and to provide After Sales support to customers and to the customer care team for troubleshooting issues as they arise.  This position reports to the Business Solutions Manager.

Main Duties and Responsibilities:

  •  Support the Senior IT Engineer  & Sales Team
  •  Serve as 2nd line support for customer care for online backup platform queries
  •  Assist in the design of solutions for proposals to clients
  •  Attend customer meetings where a technical resource is required
  •  Perform installations onsite where necessary on the online backup platform in the data center
  •  Assist customers where necessary to retrieve data from the platform for recovery
  •  Participate in weekly meetings with the Pre-Sales and Pre-Sales Technical team and provide updates and feedback    on progress
  •  Meet customers and new prospects on a regular basis to deal with technical issues/ queries.
  •  The ability to explain complex technical concepts to non-technical stakeholders would be a definite advantage.
  •  Respond to tickets, and be first line of support for most technical issues.
  •  Be onsite at a customer location when needed to help identify technical requirements for a new project or contract.
  •  Travel to customer location to resolve technical issues or deploy a new solution.
  •  Take on projects of a technical nature and plan/execute project turning to other team members if additional support is needed.

Academic Qualifications and Experience Required:

  • Bachelor’s Degree in Computer Science, IT or other related field
  •  Knowledgeable with and able to work with the following:
  • Router, Switch, VPN, PC, Server, Active Directory, DNS, Antivirus, Remote Support, VOIP, Backup, Disaster Recovery.
  • Experience with IBM Servers and Storage systems
  •  Experience with Microsoft Windows Server Operating Systems
  •  Experience with Citrix XenServer a Bonus
  •  I.T Systems Administrator experience
  •  Any experience of storage, cloud platforms and associated management consoles would be a distinct advantage.

Functional Skills/Competencies:

  •  Good troubleshooting knowledge
  •  Excellent interpersonal skills
  •  Fast learner
  •  Communicate effectively both in a technical audience and non-technical.
  •  Be able to prioritize and juggle multiple tasks
  •  Organized
  •  Responsive

Internal/External Contacts:

  •  Internal: Sales Specialist, Product Management and Account Teams
  •  External: Customers and prospects
  •  Report to the Business Solutions Manager

Working Conditions: 

  •  Monday to Friday 8-5pm normal business hours
  •  Extending hours of working after 5pm and sometimes required working weekends where necessary.
  •  Expected to travel to Cellular One Data Center for maintenance and management of platform
  •  Expected to travel to customer meetings with pre-sales and account managers

Key Performance Indicators:

  •  Ability to configure customer site installs
  •  Ability to resolve customer issues in a reasonable time frame
  •  Ability to assist with the successful restoration of customers data
  •  Ability to ensure system is available 99.98% of the time
  •  Ability to ensure workable designs of solutions for clients with pre-sales team
  •  Quality of customer proposals will be a key benchmark
  •  Customer satisfaction feedback
  •  Sales Conversions and feedback from the Account Teams

The above declarations are not intended to be an “All-Inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job.  Rather, they are intended only to describe the general nature of the job, and be a reasonable representation of its activities.